Veteran Housing Case Manager (SSVF)

Hearts and Homes for Veterans; Fort Myers (FL); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Employer retirement contributions

Two weeks of paid time off

Paid holidays

Mileage reimbursement

Job summary

Hearts and Homes for Veterans (HHV) is hiring two full-time Case Managers to deliver housing-focused case management to veterans and their families through the SSVF program. You will assist veterans who are homeless or at risk of losing housing to find stable homes and stay in them.

These grant-funded roles require coordinating housing plans, assessments, and outreach, with an active caseload and field work across Lee County. A valid driver’s license and HMIS documentation are essential.

Qualifications

• Bachelor’s degree in social work, human services, or a related field (or equivalent experience)
• At least two years of experience serving individuals or families experiencing homelessness or housing instability
• Valid driver’s license, reliable personal vehicle, and current auto insurance
• Clean driving record
• Ability to pass a background check

Responsibilities

• Conduct housing stability assessments
• Develop and carry out individualized housing plans with each household
• Support housing search and build relationships with landlords
• Monitor housing retention and provide follow-up stabilization after a household is housed
• Coordinate Temporary Financial Assistance (TFA) in line with SSVF regulations
• Take part in Coordinated Entry and by-name list processes
• Document services accurately and on time in HMIS and agency systems

Skills

Experience in housing stability

Strong communication skills

Empathy and active listening

Education

Bachelor’s degree in social work, human services, or related field

Tools

HMIS data systems

Job description

Salary: $45,000 to $54,000 per year, based on experience

Location: Office at 2230 Alicia Street, Fort Myers, with field work throughout Lee County

Start date: As soon as possible

About Hearts & Homes for Veterans

Salary: $45,000 to $54,000 per year, based on experience

Location: Office at 2230 Alicia Street, Fort Myers, with field work throughout Lee County

Start date: As soon as possible

About Hearts & Homes for Veterans

Hearts & Homes for Veterans (HHV) has served low-income and homeless veterans in Southwest Florida since 2013. In 2025 we served more than 2,700 veterans with over $1.4 million in goods and services. We are growing, and these two roles are part of that growth.

About the Role

We are hiring two full-time Case Managers to deliver housing-focused case management to veterans and their families through our Supportive Services for Veteran Families (SSVF) program. You will help veterans who are homeless or at risk of losing their housing find stable homes and stay in them.

These positions are grant funded through SSVF. Continued funding depends on annual grant renewal.

Each Case Manager serves about 35 households per year, with an active caseload of roughly 20 to 25 households at any one time.

What You Will Do

• Conduct housing stability assessments
• Develop and carry out individualized housing plans with each household
• Support housing search and build relationships with landlords
• Monitor housing retention and provide follow-up stabilization after a household is housed
• Coordinate Temporary Financial Assistance (TFA) in line with SSVF regulations
• Take part in Coordinated Entry and by-name list processes
• Document services accurately and on time in HMIS and agency systems

What We Are Looking For

Required

• Bachelor’s degree in social work, human services, or a related field (or equivalent experience)
• At least two years of experience serving individuals or families experiencing homelessness or housing instability
• Valid driver’s license, reliable personal vehicle, and current auto insurance
• Clean driving record
• Ability to pass a background check

Strongly preferred

• Previous experience working in an SSVF program
• Experience working with veterans
• Experience entering data in HMIS
• Knowledge of local housing resources and landlord-tenant issues

Veterans are encouraged to apply.

Work Setting

Your time will be split between our Fort Myers office and the field, where you will meet clients in Lee County. A personal vehicle is required, and mileage is reimbursed. Some evening and weekend work is expected.

Compensation and Benefits

• Salary of $45,000 to $54,000 per year
• Health insurance
• Employer retirement contributions
• Two weeks of paid time off
• Paid holidays
• Mileage reimbursement