Veteran Healthcare Navigator

Mid Michigan Community Action Agency; Bay City (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Mid Michigan Community Action Agency seeks a Healthcare Navigator to assist Veteran households in accessing VA healthcare and community providers while supporting housing stability.

You will educate clients about insurance options, coordinate with case managers, document activities in HMIS, and travel within the service area as needed. This role emphasizes confidentiality and professional service in collaboration with local partners.

Qualifications

• Bachelor’s degree in human services or healthcare preferred.
• Experience in human services or healthcare, specifically with Veterans, preferred.
• Veteran preferred.

Responsibilities

• Assist Veteran households in accessing VA healthcare services and community healthcare providers.
• Complete Healthcare Navigation assessment and access screenings to identify healthcare needs, barriers to care, strengths, support systems, and service needs.
• Cultivate and maintain relationships with local VA Medical Centers, Community-Based Outpatient Clinics, healthcare systems, behavioral health providers, and community partners.
• Monitor healthcare referrals and assist participants in overcoming barriers to accessing recommended healthcare services, including transportation, financial limitations, insurance issues, and system navigation challenges.
• Assist participants in applying for Medicaid, Medicare, Marketplace insurance, VA healthcare, and other available health coverage options.
• Educate participants regarding healthcare resources, treatment options, insurance programs, and available community supports.
• Advocate with healthcare providers and systems to promote timely access to care and continuity of services.
• Support participants in identifying and overcoming challenges to accessing healthcare services or following recommended healthcare plans.
• Coordinate with assigned case managers to ensure healthcare goals support the participant's HousingStability Plan.
• Document referrals, follow-up activities, and healthcare navigation services in HMIS and other required systems.
• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
• Travel throughout service area as needed.
• Overnight travel may be required for trainings.
• Perform other duties as assigned.

Skills

Healthcare Navigation

Office 365

Education

Bachelor’s degree in human services or healthcare

Experience in human services or healthcare with Veterans

Veteran preferred

Job description

General Responsibilities:

• Provide specialized Healthcare Navigation services impacting housing stability for Veteran householdsexperiencing or at-risk of homelessness.
• Serve as a healthcare resource and subject matter expert supporting Veteran households and staff.
• Protect the privacy of customers and families and maintain confidentiality of all information obtained inthe course of service.
• Provide quality professional customer service at all times.

Essential Duties and Responsibilities:

• Assist Veteran households in accessing VA healthcare services and community healthcare providers.
• Complete Healthcare Navigation assessment and access screenings to identify healthcare needs,
  barriers to care, strengths, support systems, and service needs.
• Cultivate and maintain relationships with local VA Medical Centers, Community-Based Outpatient
  Clinics, healthcare systems, behavioral health providers, and community partners.
• Monitor healthcare referrals and assist participants in overcoming barriers to accessing recommendedhealthcare services, including transportation, financial limitations, insurance issues, and systemnavigation challenges.
• Assist participants in applying for Medicaid, Medicare, Marketplace insurance, VA healthcare, and otheravailable health coverage options.
• Educate participants regarding healthcare resources, treatment options, insurance programs, and
  available community supports.
• Advocate with healthcare providers and systems to promote timely access to care and continuity ofservices.
• Support participants in identifying and overcoming challenges to accessing healthcare services or
  following recommended healthcare plans.
• Coordinate with assigned case managers to ensure healthcare goals support the participant's HousingStability Plan.
• Document referrals, follow-up activities, and healthcare navigation services in HMIS and other requiredsystems.
• Participate in personal and professional development activities, including staff meetings, conferences,training opportunities, as identified and approved by supervisors.
• Travel throughout service area as needed.
• Overnight travel may be required for trainings.
• Perform other duties as assigned.

Education and Experience Qualifications:

• Bachelor’s degree in human services or healthcare preferred.
• Experience in human services or healthcare, specifically with Veterans, preferred.
• Veteran preferred.

Additional Requirements:

• Must obtain HMIS license within 30 days of hire.
• Must complete all required Health Care Navigation training.
• Proficient computer skills, including Office 365 and web-based tools
• Reliable transportation, valid driver’s license, proof of insurance, and acceptable driving record review
• Successful completion of a comprehensive background check, including the review of criminal records,abuse, neglect, and sex offender registries
• Adherence to smoke-free and drug-free policies