Health Care Navigator

MiSide Community Impact Network; Detroit (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

MiSide Community Impact Network is seeking a Health Care Navigator to connect Veterans with VA health benefits and community health services. The role emphasizes case management, care coordination, health education, and collaboration with interdisciplinary teams.

The incumbent will communicate their care preferences, develop and monitor care plans, and coordinate referrals to VA and community resources, ensuring access to housing, transportation, and financial benefits.

Qualifications

• Bachelor’s degree in a social services field is required.
• Master’s degree preferred.
• At least one year of experience in examination, evaluation and treatment of individuals with behavioral and/or physical health needs.
• Possession of a valid driver’s license and access to a private vehicle for day-to-day job performance.
• HIPAA and confidentiality awareness

Responsibilities

• Provide non-clinical assessment and engage Veterans to identify care needs.
• Coordinate care across VA and community health services and treatment teams.
• Deliver health education and support to Veterans and families.
• Maintain comprehensive documentation and contribute to care plans.
• Act as liaison to VA and community programs and other agencies.
• Coordinate referrals to VA, community clinics, and other health services.
• Support Veterans and caregivers to access housing, transportation, and financial benefits.

Education

Bachelor's degree

Master's degree preferred

Job description

Who We AreWelcome to MiSide, a Community Impact Network dedicated to providing expert support and guidance with every side of life.MiSide is a trusted, full-service partner that people of all ages and backgrounds can turn to for help with everything from early childhood development, mental health and wellness, employment, and wealth management to finding a place to call home.There’s always an upside to working together, especially when you’re working with the best to make the world a better place for everyone. Get ready to see it firsthand with MiSide.POSITION SUMMARY:The Health Care Navigator is responsible for providing services that include connecting Veterans to VA health benefits or community health care services where Veterans are not eligible for VA care. Health Care Navigator will provide case management and care coordination, health education, interdisciplinary collaboration, coordination and consultation, and administrative duties. Health Care Navigator will work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team.Essential Job Duties:Assessment, Veteran Engagement, and Care CoordinationAssumes primary responsibility for the delivery of non-clinical assessment.Identify barriers to careCause and impact of barriersHighlight strengths, limitations, risk factors, and internal/external support servicesThe SSVF Health Care Navigator works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals.To facilitate shared decision making of the Veteran’s careTo serve as a resource for education and support for Veterans and familiesHelps identify appropriate and credible resources and support tailored to the needs and desires of the VeteranThe health care navigator’s emphasis is on community services, outreach, and referrals needed for the Veteran and the navigator may also participate in the overall veteran’s plan.The plan is developed in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others, and incorporates measurable goalsThe SSVF health care navigator monitors Veteran’s progress, maintains comprehensive documentation, and provides information to treatment team members when appropriateThe HCN provides comprehensive case management and care coordination across episodes of care.Acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomesDirects activities to maximize effectiveness, efficiency, and continuity of care for VeteransProvides case management services to Veterans, serves as the liaison to VA and community health care programs, and represents the program in contacts with other agencies and the publicHelps coordinate supportive and additional services with the VeteranEnsures and links Veterans and caregivers to supportive services, which include, but are not limited to, housing, financial benefits, transportationCoordinates referrals to VA, community health clinics, and other programs needed to ensure access to health care. The incumbent follows the care plan to facilitate adherence and collaborates with community providers to maximize the use of VA and community resources.Health EducationAssists in identifying the Veteran and family's health education needs and provides education services and materials that match the health literacy level of the VeteranProvides ongoing education support as needed to the Veteran and family memberIdentifies VA and community resources to prevent disease and promote self-careCollaboration, Coordination and ConsultationTo ensure the best possible care, HCN collaborates with other disciplines involved in providing careRegularly consults with other team members and appropriately assesses and addresses the needs of the VeteranThe HCN will adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws, and agency policies (e.g., critical incident reporting, HIPAA, Duty to Warn)Administrative Duties and Systems ImprovementThe HCN participates in expanding the knowledge related to health care navigators and the Veteran population. The health care navigator identifies systemic barriers within the organization, communicates with organizational leadership about these barriers, and works collaboratively to find viable solutions.The HCN assists in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practicesThe HCN develops relationships with community leaders, VA staff, and other referral networks. The health care navigator provides subject matter expert consultation to staff and community providers on the specialty area of practice.MINIMUM JOB REQUIREMENTS:A bachelor’s degree in a social services field is required; a master’s degree is preferred.At least one year’s experience in the examination, evaluation and treatment of individuals who present with behavioral and/or physical health needs.Possession of a valid driver’s license and have access to a private vehicle for day-to-day job performanceCOMPENSATION:Full-Time, Union Position. Salary based on experience and qualifications.Competitive benefits packageMiSide is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.