Veteran Case Manager

United Community Action Network; Roseburg (OR); Sur place; USD 47 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health and dental coverage

Vision insurance

HSA/Health reimbursement

Generous leave accrual

Employee assistance program

Résumé du poste

United Community Action Network (UCAN) in Southern Oregon seeks a Veteran Case Manager to help homeless and unstably housed veterans access housing and achieve stability across Douglas County. You will provide outreach, interview clients, assess needs, and connect them with housing resources.

This role requires a 2-year degree or equivalent experience, driving, and strong data-entry skills. UCAN offers a generous benefits package and supportive environment to empower clients and staff alike.

Qualifications

• Associates degree OR four years experience in human services.
• Equivalent combination of education and experience considered.
• Knowledge of community resources and poverty-related issues recommended.
• Ability to communicate effectively and maintain confidentiality.

Responsabilités

• Provide outreach services to homeless population including veterans and families.
• Interview clients to assess needs and refer to housing resources.
• Assist with obtaining housing eligibility and necessary documents.
• Enter data into HMIS and generate program reports.
• Maintain records and reports and coordinate with partners and landlords.

Connaissances

Communication skills

Crisis intervention

Record keeping

Data entry

Formation

Associates degree in social services or related field

Four years progressive experience in human services

Outils

MS 365

Word

Excel

Outlook

Teams

Description du poste

• Base Pay $23.31 / Hour
• Employee Type Non-Exempt Full Time
• Required Degree 2 Year Degree
• Travel 50%
• Manage Others No

Contact information

Description

The Veteran Case Manager's primary purpose is to provide case management services to help homeless and unstably housed veteran's access housing and become stable in their housing across Douglas County.

• Provide outreach services for homeless population including veterans and/or families.
• Interview homeless population including veterans and/or families of veterans coming to UCAN for services. Assess needs of homeless consumers, educate, explain and refer to community resources.
• Provide emergency services and provide pathways to securing eligibility and identification of service documents to access housing and other benefits as deemed appropriate. Follow-up with clients; which provides a supportive network to ensure stabilization and self-sufficiency.
• Interview applicants to ensure continued eligibility for services. Explain program, gather and verify information given and determine eligibility for services following guidelines of programs. Assist applicants in completion of applications. Process paperwork correctly and in a timely manner.
• Assist participants to assess their needs and develop a plan of both short-term and long-term goals and work plan to meet those needs.
• Evaluate progress from point of entry toward self-sufficiency and stabilization. Work with participants to help them develop the skills needed to assume responsibility for choices and progress. Assist participants in completion of applications for services.
• Provide assistance in acquiring safe, affordable and stable housing. Advocate and provide referrals to other programs and services.
• Provide training on money management, tenant rights and responsibilities, property care, maintenance, and other topics to support families in obtaining and maintaining stable housing.
• Remain aware of community resources; establish and maintain rapport with community partners and vendors. Provide housing information, community resource identification and referral, networking, linkages and advocacy to other community resources. Work with area landlords to establish partnerships.
• Provide follow-up services and a supportive network to encourage family stabilization and self-reliance.
• Collect data needed for completion of program reports. Enter data into the HMIS system. Maintain accurate files assuring all information is entered into the programs database in a timely fashion. Provide information and reports to Supervisor as scheduled or requested.
• Regular and consistent attendance is required.

Requirements

Minimum Education and Experience:

• Associates degree in social services, education or related field OR four years progressively responsible work-related experience in human service delivery coordination OR satisfactory equivalent combination of experience and training upon screening.
• An equivalent combination or experience and education that demonstrates the required knowledge, skills and abilities required for the position will be considered in lieu of the outlined requirements.
• Considerable knowledge of community resources; considerable knowledge of and experience in empowering individuals, understanding of low income/homeless people and the causes of poverty and homelessness; reasonable knowledge of general office practices and procedures; reasonable knowledge of systematic filing and retrieval processes or systems; reasonable knowledge of word processing; reasonable knowledge of English composition, spelling, grammar and arithmetic; basic knowledge of general recordkeeping and bookkeeping processes.
• Skill in working with people in crisis; organizational skills; good record keeping skills. Entering data rapidly and accurately; use of office equipment which includes automated equipment and other copying equipment; organizational skills; use of spreadsheets, MS-Word, and other commonly used computer programs.
• Ability to communicate effectively in both oral and written forms; maintain confidentiality; make decisions independently in accordance with established policies, and use initiative and judgment in carrying out tasks and responsibilities; establish and maintain records, reports and statistical data; represent program in a variety of settings; maintain confidentiality; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with coworkers, families, community partners and the public. Must follow all safety rules and practices, and perform work in a safe manner.

Requirements:

• This position requires driving. Valid driver's license with a driving record that meets UCAN's acceptable driving guidelines. Finalist must provide court print driving record that meets the requirements of the UCAN Driver Policy as a part of contingent offer of employment. Must possess valid Oregon driver's license within 30 days of hire.
• At time of appointment, must successfully complete required background check. Disclosure of criminal history does not automatically disqualify an applicant.
• Requires demonstrated experience and competency operating and working effectively and efficiently with computers and other forms of office technology, electronic data, computer programs and software applications, especially Microsoft 365, Word, Excel, Outlook and Teams. Ability to use electronic timekeeping system is required.
• This position requires continuous mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness to monitor the production process and/or identify defects.
• Work is typically performed under reasonably good working conditions; while exposure to noise elements may occur, such exposure is generally not present to the extent of being disagreeable.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The physical effort typically applied in this job includes:

• Lifting
• Reaching
• Walking
• Carrying
• Pulling
• Stooping
• Keyboarding
• Pushing
• Standing
• Exposure to animals, including potential contact with animal dander or related allergens.
• Navigation of uneven terrain, such as gravel, grass, ramps, sidewalks, or other non-level walking surfaces.

The amount of lifting effort typically applied and the percent of time the effort is applied:

• Less than 1 lb. - More than 70%
• Between 1 & 5 lbs. - 40% to 70%
• Between 5 & 25 lbs. - 15% to 40%
• Between 25 & 60 lbs. - Less than 15%

AVAILABILITY AND ATTENDANCE

Due to the nature and scope of the essential functions, the importance of personal interactions between this position, employees, clients and other members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent and on-site attendance while working independently and with others during our normal business hours.

Summary

United Community Action Network (UCAN) is a poverty fighting non-profit located in Southern Oregon. Founded in 1969 by low-income community organizers, UCAN now operates programming across multiple departments, delivering programs to equip our neighbors experiencing the symptoms of poverty with resources and opportunities to help them reach their full social, civic, and economic potential. Our dedicated and energetic employees provide essential and supportive services to individuals and families. We take pride in caring for our communities each and every day.

UCAN has a generous Benefit Package including:

• Company paid Health and Dental.
• Voluntary Vision insurance,
• Health reimbursement, health savings, and flexible spending accounts,
• Generous leave accrual,
• Company paid long-term disability,
• Employment assistance program.

UCAN is an Equal Employment Opportunity Employer that does not discriminate in the terms and conditions of employment against any applicant or current employee on the basis of any status or class protected under applicable federal, state or local law.

If you require special assistance at any point during the application or selection process and would like to request an accommodation due to a disability, please e-mail a description of your request to Human Resources: [e-mail]