School Based Navigator

Burrell Behavioral Health; Kansas City (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Mileage reimbursement

Employee discounts

Employee Assistance Program

Top-notch training

Career mobility

Job summary

Burrell Behavioral Health is seeking a School Based Navigator in Independence, MO. You will connect students and families with behavioral health services, guide Medicaid and insurance steps, and coordinate intake with school-based therapists.

Join a collaborative team focused on continuity of care, accurate documentation, and community partnerships to support youth and their families.

Qualifications

• Strong interpersonal, organizational, and communication abilities.
• Ability to document accurately and maintain records.
• Experience coordinating services for students and families.

Responsibilities

• Connect students and families with behavioral health services by accepting referrals from assigned schools, initiating family contact, and responding within three business days.
• Guide families through Medicaid eligibility screening and application, verify private insurance benefits, and explore funding options when needed.
• Coordinate intake appointments with school-based therapists and connect students not eligible for services with appropriate access points.
• Partner with schools and community agencies to link families with resources, including crisis services when indicated.
• Promote continuity of care by insurance checks and paperwork updates to maintain eligibility.
• Manage intake and compliance documentation, ensuring records are complete and filed electronically.
• Collaborate with Billing, HIM, Quality, and other teams to complete regulatory tasks within timelines.
• Support team members by answering calls, logging non-billable calls, and maintaining clinical records.
• Protect student and family information per privacy, confidentiality, and ethics requirements.
• Contribute to program quality by following guidelines and CARF-aligned standards.
• Participate in required training, meetings, and ongoing professional development.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Documentation systems

Job description

Job Description:Job Title: School Based NavigatorLocation: Independence, MODepartment: School Based ServicesEmployment Type: Full-timeSchedule: Monday–FridayJob Summary:Join our compassionate, collaborative School Based Services team as a School Based Navigator and help students and families access the behavioral health support they need. As a vital connection among schools, families, community partners, and internal teams, you will guide families through referrals, intake, insurance, and service coordination while helping remove barriers to care. This role is ideal for an organized, resourceful communicator who understands school-based behavioral health services, builds trusting relationships, protects confidential information, and is passionate about creating continuity of care for young people.This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn moreKey Responsibilities:Connect students and families with behavioral health services by accepting referrals from assigned schools, initiating family contact, and responding within three business daysGuide families through Medicaid eligibility screening and application, verify private insurance benefits, and explore alternative funding options when neededCoordinate intake appointments with school-based therapists and connect students who are not eligible for school-based services with appropriate access pointsPartner with schools and community agencies to link families with helpful resources, including crisis services when indicatedPromote continuity of care by completing ongoing insurance checks and assisting families with paperwork updates needed to maintain eligibility and access to servicesManage intake and compliance documentation by ensuring records are complete, accurate, and properly filed electronically according to operational standardsCollaborate with Billing, Health Information Management, Quality, and other internal teams to complete required non-billable regulatory tasks within established timelinesSupport school-based team members by answering incoming calls, making and documenting non-billable calls, and maintaining accurate clinical recordsProtect student and family information by following all applicable privacy, confidentiality, security, and professional ethics requirementsContribute to program quality by following organizational operational guidelines, completing routine self-evaluations, and supporting CARF-aligned standardsParticipate in required training, team meetings, professional development, and continuous improvement initiativesPerform other duties as assignedEducation, Experience, and/or Credential Qualifications:High school diploma or GED requiredAdditional Qualifications:Understanding of mental health systems and school-based service modelsStrong interpersonal, organizational, and verbal and written communication skillsProficiency with documentation, electronic records, and telephone-based engagementKnowledge of community resources and the ability to coordinate support servicesAbility to manage referrals, records, deadlines, and multiple priorities accurately and efficientlySuccessful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checksCurrent driver’s license, acceptable driving record, and current auto insurance requiredPhysical RequirementsPerform sedentary work requiring up to 10 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human bodyComplete repetitive hand, finger, and arm movements associated with typing and writing during the work shiftRemain seated for most of the workday, with occasional walking or standing for brief periodsPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.