Relief Customer Experience Coordinator — Flexible Schedule

Veterinary Emergency Group The PC; Melbourne, Northern (FL, KY); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Flexible schedules

Competitive compensation

VEG swag

Food in fridge

Job summary

Veterinary Emergency Group in Viera, FL seeks a Customer Experience Coordinator (Relief) to define the customer journey and ensure compassionate care for pets and their people. You will greet customers, manage communications, and deliver personalized experiences in a fast-paced emergency setting.

You’ll collaborate with clinicians, support a high-touch service model, and contribute to a culture of learning and growth within VEG’s nationwide team.

Qualifications

• Minimum 2+ years in a customer service role.
• Proficient with practice management software.
• Excellent communication and organizational skills.

Responsibilities

• Greet every customer with warmth and urgency in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences—always looking for creative ways to say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate.
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• Celebrate and capture special moments, creating lasting connections between customers, their pets, and the hospital.

Skills

Customer service

Practice management

Organizational skills

Communication skills

Multitasking

Emotional intelligence

Adaptable

Problem solving

Odor tolerance

Night shifts

Job description

Veterinary Emergency Group in Viera, FL seeks a Customer Experience Coordinator (Relief) to define the customer journey and ensure compassionate care for pets and their people. You will greet customers, manage communications, and deliver personalized experiences in a fast-paced emergency setting.

You’ll collaborate with clinicians, support a high-touch service model, and contribute to a culture of learning and growth within VEG’s nationwide team.