Vet Diagnostics QA Coordinator

Marsveterinary; Fountain Valley, Northern (CA, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

401(k) with company match

Tuition Reimbursement

Life Assistance Program

Pet Care Discounts

Job summary

Antech Diagnostics is seeking a QA Coordinator to provide superior customer support to our clientele. You will handle calls and emails, investigate issues, and generate weekly reports while navigating Antrim and Atlas software.

A background in veterinary or medical/lab settings is preferred, with strong communication and multitasking abilities. The role emphasizes empathy, problem solving, and ensuring high-quality service experiences for clients in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Possess either customer service, veterinary, medical and/or laboratory experience.
• Minimum of 1 year experience as a veterinary technician, laboratory technician or medical assistant is preferred.
• Related experience such as veterinary or biology credits, call center or other intensive service background is optimal.

Responsibilities

• Proactively handle problem cases, including but not limited to, missing samples, delays, and incorrect reporting.
• Answer calls and emails from Client Services, Sales Representatives, and Antech pathologists regarding issues, then investigate and respond to clients
• Manage Manifest accounts
• Monitor and proactively resolve issues on Add Log and department pending list
• Create weekly management reports for Supervisor’s meeting
• Fax reports via automated and/or manual methods
• Process requests to add, cancel and/or recheck tests
• Verbally communicate test results over the phone when requested
• Locate and pull test request forms to verify information as requested by the client
• Effectively navigate through both Antrim and Atlas software systems
• Provide detailed INQ notes within accessions
• Cultivate and maintain a well-rounded knowledge of the daily proceedings of the laboratory
• Possess strong problem solving skills, but is also able to effectively route issues to the proper personnel for resolution
• Performs other duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Problem solving

Written & verbal communication

Education

High school diploma

Vet/med/lab experience preferred

Tools

Antrim

Atlas

Microsoft Office

Job description

Antech Diagnostics is seeking a QA Coordinator to provide superior customer support to our clientele. You will handle calls and emails, investigate issues, and generate weekly reports while navigating Antrim and Atlas software.

A background in veterinary or medical/lab settings is preferred, with strong communication and multitasking abilities. The role emphasizes empathy, problem solving, and ensuring high-quality service experiences for clients in a fast-paced environment.