Vessel Operations & Port Coordination Specialist

Gulf Agency Company; Lake Jackson (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Gulf Agency Company in Texas is seeking a Boarding Agent to manage day-to-day vessel operations from pre-arrival to departure, coordinating with port authorities, terminals, and service providers to ensure compliant, on-time port calls.

You will respond to enquiries, keep customers informed, and maintain accurate documentation while working in a 24/7 port environment. A strong operational mindset and MS Office proficiency are essential.

Qualifications

• High school diploma or equivalent required; higher education or relevant certifications are a plus.
• Experience in maritime, shipping agency, port operations, or logistics environment strongly preferred.
• Strong operational mindset — able to manage multiple vessel activities, coordinate with port authorities, and keep jobs moving without delays.
• Detail-oriented with the ability to maintain accurate records, complete documentation, and support billing processes
• Comfortable working in a fast-paced, 24/7 environment with changing vessel schedules and priorities.
• Confident communicator — able to work with vessel crews, owners/operators, and port authorities while keeping all parties informed.
• Proactive and solutions-driven — takes ownership of assigned vessel calls and resolves issues as they arise without waiting for direction.
• Willing and able to work in a port environment, including boarding vessels and working outdoors in varying conditions, with required PPE.
• Proficient in Microsoft Office applications; comfortable learning internal systems.
• Possess a valid TWIC card.

Responsibilities

• Attend to vessels and handle all operational matters in accordance with the guidelines outlined in the GAC Quality Management System.
• Respond to all enquiries and handle all operational matters relating to principals and prospective principals.
• Coordinate arrival of vessels with port personnel including pilots, tugs, line handlers, terminal operators, and governmental authorities.
• The Boarding Agent is responsible for managing day-to-day vessel operations from pre-arrival through departure and close-out, including coordinating with port authorities, terminals, and service providers.
• Maintain regulatory compliance and keep customers and stakeholders informed throughout the port call.

Skills

Operational mindset

Detail-oriented

Communication skills

Problem-solving

Adaptability

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Gulf Agency Company in Texas is seeking a Boarding Agent to manage day-to-day vessel operations from pre-arrival to departure, coordinating with port authorities, terminals, and service providers to ensure compliant, on-time port calls.

You will respond to enquiries, keep customers informed, and maintain accurate documentation while working in a 24/7 port environment. A strong operational mindset and MS Office proficiency are essential.