Vessel Operations Coordinator — On-the-Job Training

GAC Group; Richmond (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

GAC Group is seeking a Boarding Agent in the San Francisco port office (Richmond, CA) to coordinate vessel arrivals, departures, and service provider interactions. You will be the primary contact for vessel calls, ensuring updates reach owners, operators, and internal teams.

The role requires overseeing documentation, cost controls, and continuous updates in internal systems while complying with port regulations and HSSE standards. Daily on-site work with PPE is expected.

Qualifications

• High school diploma or equivalent required; higher education or relevant certifications are a plus.
• Experience in a maritime, shipping agency, port operations, or logistics environment strongly preferred.
• Strong operational mindset — able to manage multiple vessel activities, coordinate with port authorities, and keep jobs moving without delays.
• Detail-oriented with the ability to maintain accurate records, complete documentation, and support billing processes
• Comfortable working in a fast-paced, 24/7 environment with changing vessel schedules and priorities.
• Confident communicator — able to work with vessel crews, owners/operators, and port authorities while keeping all parties informed.
• Proactive and solutions-driven — takes ownership of assigned vessel calls and resolves issues as they arise without waiting for direction.
• Willing and able to work in a port environment, including boarding vessels and working outdoors in varying conditions, with required PPE.
• Proficient in Microsoft Office applications; comfortable learning internal systems.

Responsibilities

• Coordinate vessel arrivals, port stays, and departures with pilots, terminals, agents, and authorities to ensure smooth execution.
• Act as the main point of contact for assigned vessel calls, updating owners, operators, and internal teams on status and events.
• Attend vessels as required and handle all operational matters per company procedures and port requirements.
• Prepare and manage Disbursement Accounts and monitor port call costs during execution.
• Ensure all documentation is completed accurately and on time.
• Maintain accurate updates in GAC systems reflecting vessel status, costs, and services.
• Coordinate and follow up on ship’s requirements, vendor services, and requests from Master or operator.
• Support timely job close-out by ensuring all services are captured and ready for billing.
• Ensure full compliance with port regulations, HSSE standards, and company policies.

Skills

Operational mindset

Detail-oriented

Communication

Problem-solving

Team collaboration

Education

High school diploma

Higher education or relevant certifications (plus)

Tools

MS Office365

Word

Excel

PowerPoint

GACShip

Job description

GAC Group is seeking a Boarding Agent in the San Francisco port office (Richmond, CA) to coordinate vessel arrivals, departures, and service provider interactions. You will be the primary contact for vessel calls, ensuring updates reach owners, operators, and internal teams.

The role requires overseeing documentation, cost controls, and continuous updates in internal systems while complying with port regulations and HSSE standards. Daily on-site work with PPE is expected.