Vertical Operations Manager (West)

UVeye Inc.; United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Private gym (including yoga and med.)

Spacious work space

Huge rooftop

Free UVeye scan for your car

Dog friendly

Job summary

UVeye Inc. is seeking a Vertical Operations Manager to ensure the successful delivery, installation, and lifecycle service activities within Fleet, Rental, or Dealership verticals.

The role partners with Sales and Implementation to translate commitments into actionable operational plans and to scale delivery capacity while maintaining KPI targets. The ideal candidate has 5+ years in field operations or technical operations, with strong skills in capacity planning, stakeholder management, and

Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, or a related field.
• 5+ years leading field operations, service delivery, or technical operations teams.
• Experience with capacity planning, resource allocation, and forecasting.
• PMP, Lean Six Sigma or similar certifications are a plus.
• Experience with ERP, CRM, or FSM systems.
• Experience managing distributed Field Service Engineers or technical field teams.

Responsibilities

• Oversee delivery, installation, and lifecycle service activities across Fleet, Rental, or Dealership verticals.
• Ensure on-time installations and SLA compliance; scale delivery capacity.
• Translate sales commitments into executable operational plans with risk analysis.
• Lead Field Service Engineers and Service Operations Coordinators; drive utilization.
• Manage installation partners and contractors; monitor cost, quality and execution.
• Track KPIs such as on-time delivery, first-time fix rate, and cost per install.
• Travel to on-site locations as required.

Skills

Project management

Cross-functional leadership

Analytical thinking

Communication skills

Stakeholder management

Education

Bachelor’s degree in Business, Engineering, or Supply Chain

Tools

ERP systems

CRM systems

FSM systems

Job description

• The Vertical Operations Manager is accountable for the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This role ensures sales commitments are executable by Operations and delivered to customers reliably and efficiently within defined SLAs
• Operational Accountability: Ensure the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This includes delivering installations on time, maintaining SLA compliance, scaling delivery capacity, and achieving target costs
• Delivery & Support Ownership: Oversee all aspects of planning, resource allocation, safety compliance, and quality for installations, maintenance activities. Ensure installation targets are met: 2 days for Rental/Dealership installations and 4 days for Fleet installations. Ensure that maintenance (support visits) have a clear scope of work to complete on time, with a first time right approach
• Sales-Operations Interface: Act as the operational counterpart to the Sales and Implementation teams. This involves confirming the feasibility of sales commitments, identifying associated risks, and translating those commitments into concrete, executable operational plans
• Field Service Leadership: Manager Field Service Engineers and Service Operations Coordinators, focusing on achieving 80% utilization, ensuring technical readiness, and developing productive capacity planning
• Vendor Oversight: Manage installation partners and contractors. Responsibilities include continuously monitoring and evaluating vendor performance across key areas like cost, quality, and execution
• KPI & OKR Management: Proactively achieve critical operations metrics, including on-time delivery, first-time fix rates, and target cost per install, by implementing proactive corrective actions

Benefits

• Private gym (including yoga and meditation class)
• Spacious work space
• Huge rooftop
• Free UVeye scan for your car
• Dog friendly

Requirements

• PMP, Lean Six Sigma, or other project management certifications are a plus
• Bachelor’s degree in Business, Engineering, Supply Chain, or a related field preferred
• Experience in the automotive, fleet, rental, dealership, or a similar operational environment
• Experience with capacity planning, resource allocation, and operational forecasting
• Excellent communication, stakeholder management, and escalation management skills
• Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations
• Experience managing distributed Field Service Engineers (FSEs) or technical field teams
• Strong analytical and data-driven problem-solving skills with the ability to make operational decisions using metrics
• Experience managing third-party vendors, contractors, and installation partners
• Proficiency with ERP, CRM, or Field Service Management (FSM) systems to manage operations and drive performance
• 5+ years of experience leading field operations, service delivery, or technical operations teams
• Experience managing high-volume deployment, installation, or field service projects
• Strong understanding of SLAs, KPIs, and operational performance metrics
• Travel to on-site locations based on business flow