Vertical Account Manager, Hospitality, Spectrum Business

Spectrum; Coppell (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Spectrum is seeking a Vertical Account Manager, Hospitality, to manage a portfolio of enterprise accounts and drive revenue growth in the Spectrum Business segment. You will act as a trusted advisor, ensuring customers receive exceptional service across Spectrum departments and maintaining accurate records.

The role requires 5+ years in strategic account sales or management, experience with advanced voice and data networking, and proficiency with Salesforce and billing systems.

Qualifications

• Read, write, speak and understand English.
• Experience with billing systems such as ICOMS or CSG.
• Experience using Salesforce.
• Bachelor's degree or equivalent combination of education, training and experience.

Responsibilities

• Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews.
• Meet or exceed assigned sales quotas and revenue goals by identifying renewal and new opportunities.
• Serve as the primary advocate for assigned customers across Spectrum departments.
• Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases.
• Establish and monitor procedures to support accounts, including contract tracking and regulatory compliance.
• Assist the Collections Department with account collections as needed.
• Stay informed about Spectrum service pricing, procedures, promotions and order entry processes.

Skills

English

Travel readiness

Valid driver's license

Attendance at meetings

Education

High school diploma or GED

Bachelor's degree in business or related field

Tools

Salesforce

ICOM/S billing systems

CSG billing systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seekingto build lasting partnerships while driving business growth? As aVertical Account Manager, Hospitalityat SpectrumBusiness, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, youwillensure customers receive the best possible service and support, directlyimpactingSpectrum's continued success in the enterprise market.

How YouWillMake an Impact

• Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews
• Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities
• Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments
• Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases
• Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements
• Assist the Collections Department with account collections as needed
• Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training

Working Conditions

• Office environment
• 30% travel required

What You Will Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent from an accredited organization (GED)

Experience

• Previous experience with billing systems such as ICOMS or CSG
• Experience using Salesforce

Skills

• Read, write, speak and understand English
• Attendance at sales meetings and training sessions as required
• Ability to travel using a reliable personal vehicle, including in inclement weather
• Valid and active state driver's license and safe driving record

Preferred Qualifications

Education

• Bachelor's degree in a business-related field or equivalent combination of education, training and experience

Experience

• 5+ years of strategic account sales or management experience
• 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN

Skills

• Proven ability selling data, voice, cloud or video solutions and premise-based products
• Proficiency in Microsoft Word, Excel and PowerPoint

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.