Vertical Account Manager, Hospitality

Charter Communications; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Charter Communications in Coppell, TX seeks a Vertical Account Manager, Hospitality for Spectrum Business to manage enterprise accounts, grow revenue, and act as trusted advisor across Spectrum teams.

The role requires experience with billing systems (ICOMS/CSG), Salesforce, and a track record of meeting sales quotas. 30% travel and full-time, with emphasis on compliance and customer satisfaction.

Qualifications

• High school diploma or GED.
• Experience with billing systems such as ICOMS or CSG.
• Experience using Salesforce.

Responsibilities

• Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews.
• Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities.
• Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments.
• Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases.
• Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements.
• Assist the Collections Department with account collections as needed.
• Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training.

Skills

Enterprise sales

Account management

Microsoft Office

Communication skills

Travel readiness

Education

Bachelor’s degree in business

High school diploma or GED

Tools

Salesforce

ICOM S / CSG billing systems

Job description

Vertical Account Manager, Hospitality, Spectrum Business

Location: Coppell, Texas, United States

Employment Type: Full Time

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seekingto build lasting partnerships while driving business growth? As a Vertical Account Manager, Hospitality at Spectrum Business, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, you will ensure customers receive the best possible service and support, directly impacting Spectrum’s continued success in the enterprise market.

How You Will Make an Impact

• Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews
• Meet or exceed assigned sales quotas and revenue goals by identifyingand securing renewal andnew salesopportunities
• Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments
• Collaborate with internal teams to resolve customer issues and maintainaccuraterecords in internal databases
• Establish andmonitorprocedures to support accounts, including contract tracking and compliance with regulatory requirements
• Assist the Collections Department with account collections as needed
• Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training

Working Conditions

• Office environment
• 30% travel required

What You Will Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent from an accredited organization (GED)

Experience

• Previousexperience with billing systems such as ICOMS or CSG
• Experience using Salesforce

Skills

• Read, write,speakand understand English
• Attendance at sales meetings and training sessions asrequired
• Ability to travel using a reliable personal vehicle, including in inclement weather
• Valid and active state driver’s license and safe driving record

Preferred Qualifications

Education

• Bachelor’s degree in a business-related field or equivalent combination of education, training and experience

Experience

• 5+ years of strategic account sales or management experience
• 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN

Skills

• Proven ability selling data, voice, cloud or video solutions and premise-based products
• Proficiency in Microsoft Word, Excel and PowerPoint

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.