Versatility Manager: Case & Direct Support Lead

Multicultural Community Services of the Pioneer Valley Inc.; Springfield (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

Multicultural Community Services of the Pioneer Valley Inc. is seeking a full-time Agency with Choice program team member in Springfield. The role combines Case Manager and Direct Support duties (20 hours each) with a total 40 hours per week.

Responsibilities include designing programs with families, recruiting volunteers, supervising staff, and coordinating with DDS coordinators to provide supports. Requires HS diploma, First Aid/CPR, and reliable transportation.

Qualifications

• Must have knowledge to work with individuals with a variety of needs.
• Must be reliable and flexible to provide hours needed for individuals.
• Microsoft Word, Excel knowledge a plus.
• Recruitment/interviewing and program development skills preferred.
• Must be organized, creative and a self-starter.
• Must have good written/communication skills.
• Must attend mandatory trainings and bi-monthly staff meetings.
• Must have safe and reliable transportation.
• High School Diploma required.
• First Aid and CPR trainings are required.

Responsibilities

• Collaborating with Families in program design.
• Networking to find volunteer opportunities.
• Staff recruitment and Supervision.
• Complete written assessments and evacuations.
• Work with DDS Service Coordinators to provide supports.
• Attend bi-monthly staff meetings.
• Direct Support - Back up: meet and learn needs of everyone in the program.
• Provide direct care when in need of a permanent staff or during vacations/absences.
• Develop a list of relief staff to cover a day or staff departure.
• Develop a survey to determine families' need for relief staff.

Skills

Flexible hours

Written communication

Recruitment

Program development

Organized

Self-starter

Reliable transportation

Training participation

First Aid CPR

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Multicultural Community Services of the Pioneer Valley Inc. is seeking a full-time Agency with Choice program team member in Springfield. The role combines Case Manager and Direct Support duties (20 hours each) with a total 40 hours per week.

Responsibilities include designing programs with families, recruiting volunteers, supervising staff, and coordinating with DDS coordinators to provide supports. Requires HS diploma, First Aid/CPR, and reliable transportation.