Verizon, Senior Engineer Specialist - Network Operations - Application via WayUp

WayUp; New York (NY); Hybrid; USD 96,000 - 157,000; Full time

Job summary

Join a forward-thinking company as a 911 Sr. Engineer Specialist, where your expertise in telecommunications will help ensure public safety. This hybrid role allows you to work from home while also collaborating with a dedicated team in the office. You will be the advocate for 911 services, providing essential technical support and ensuring service quality. If you thrive in challenging situations and have a passion for problem-solving, this is the perfect opportunity for you to make a real impact in your community.

Benefits

401(k) Savings Plan

Paid Time Off

Parental Leave

Tuition Assistance

Health and Wellness Benefits

Qualifications

• 3+ years of relevant work experience in customer service.
• Experience in telecommunications or 911 field is a plus.

Responsibilities

• Provide technical support and resolve customer issues related to 911 services.
• Coordinate planned work with Public Safety personnel.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Analytical Skills

Telecommunications Knowledge

911 VOIP Technologies

Education

Associate's Degree

Telecommunications Degree

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

911 Sr. Engineer Specialist - Job Description:

We are seeking a highly skilled and motivated 911 Sr. Engineer Specialist to join our team. You will serve as the 911 Public Safety Customer advocate, providing technical support and monitor, analyze and resolve all customer issues. You’ll be responsible for coordinating any planned work with authorized Public Safety personnel and interface with internal and external organizations to ensure service quality. You’ll also be involved in customer escalations as required to ensure timely resolution.

• Support TDM and SIP-based networks used in 911 services

• Support network evolution projects and processes to ensure 911 call delivery

• Documenting and tracking all service issues daily

• Reviewing Disaster Plans and Network Reliability with authorized Public Safety Customer

• Provide updates to authorized Public Safety Customer

• Attest to customer 911 circuits annually

• Attend customer service meetings when applicable.

What we’re looking for...

You are energized by the challenge of working through difficult situations and finding positive outcomes. You defuse the situation, isolate the core issue and address the customer’s concerns. You enjoy gathering information, understanding the facts of a situation, and like problem solving. You are flexible, dependable and work well on a team.

This position will be home-based and/or location US.

You’ll need to have:

• Associate’s degree or two or more years of work experience.

• Three or more years of relevant work experience.

• Experience in Customer Service.

• Willingness to work flexible schedule including holidays and weekends.

• Ability to work rotating on-call coverage

Even better if you have:

• A degree in telecommunications or two or more years of telecommunications experience in the 911 field.

• Strong understanding of 911 VOIP and Wireless technologies and protocols

• Strong verbal and written communication skills.

• Strong organizational and multi-tasking skills.

• Excellent decision making and analytical skills.

• Strong understanding of 911 architecture.

• Project/Program Management experience.

• 911 Network and/or CPE experience.

• 911 Switching or translations experience.

• External Public Safety or Emergency Services knowledge or experience.

• Experience with Managed WAN Network architecture

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $96,000.00 and $157,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.