Venue Technology Assistant - Shoreline Amphitheater

ASM Global; United States; On-site; USD 29,000 - 30,000; Full time

Job summary

Legends Hospitality, LLC is seeking a venue technical support specialist to provide level 1 & 2 POS assistance. You will conduct walk-throughs, replace defective hardware, and diagnose software, firmware, and hardware issues. The role requires strong communication, adaptability, and adherence to safety policies.

Join a team that supports events at diverse venues in the United States. The position emphasizes on-site readiness, manual labor capability, and proactive system maintenance.

Qualifications

• Solid analytical and problem-solving abilities with task focus.
• Strong communication, both written and spoken, with stakeholders.
• Adaptable to changing environments and quick to learn.
• Proficient with Microsoft Office and common business software.
• Ability to stand long periods and lift up to 50 lbs.

Responsibilities

• Provide level 1 & 2 support for POS problems and escalate when needed.
• Initiate improvements to areas of responsibility.
• Conduct venue walk-throughs to ensure systems are operational.
• Replace defective hardware before, during, and after events.
• Diagnose software, firmware, and hardware errors.
• Maintain knowledge of policies and procedures and follow standards.
• Follow safety policies and complete safety training.

Skills

Analytical skills

Problem-solving

Time management

Communication

Microsoft Office

Stamina / from standing

Tools

POS systems

Hardware troubleshooting

Networking basics

Job description

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary.
• Initiate and implement improvements to areas of responsibility.
• Conduct venue walk-throughs to ensure all systems are operational prior to and during all events.
• Replace defective hardware before, during, and after events.
• Diagnose software, firmware, and hardware errors and breakage.
• Maintain a thorough knowledge of the organization and adhere to all standards and practices.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job‑specific safety training.

Qualifications

• Solid analytical and problem‑solving skills; proven ability to organize, manage, and complete multiple tasks efficiently and timely.
• Strong verbal and written communication and ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environmental changes immediately.
• Highly effective oral presentation and written communication skills.
• Working knowledge of Microsoft applications including operating system, office systems.
• Ability to be on feet and walk long distances.
• Ability to lift at least 50 lbs.

Pay rate - $21-$22 per hour.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.