Venue Representative

New Belgium Brewing Company; Kalamazoo (MI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Life and AD&D Insurance

Short Term Disability Insurance

Flexible Spending Account

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Job summary

New Belgium Brewing Company in Kalamazoo, MI seeks event staff to greet customers and monitor spaces, ensuring a safe, clean, and positive environment during events. Responsibilities include ID checks, crowd control, and assisting hospitality staff.

Must be 18+, TIPs certified, and able to handle high-noise, outdoor/indoor settings. Starting wage range is competitive with full benefits after a month, including medical and dental insurance, life/AD&D, short-term disability, FSA, PTO, 401k match,

Qualifications

• Previous customer service experience preferred.
• Must be 18 years of age or older.
• TIPs certification.
• Ability to handle crowded environments with a customer-first approach.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers in a timely and friendly manner.
• Verify customer IDs and enforce company policies.
• Assist with crowd control and security-like duties.
• Help close down facilities at end of night.
• Support hospitality staff and other departments as needed.

Skills

Customer service

ID verification

Crowd control

TIPs certification

Job description

Event staff assist with creating an inviting atmosphere by greeting customers and monitoring spaces to maintain safe, clean, and a positive environment.Essential Duties:• Greets customers in a timely and friendly manner• Remains up to date on all valid forms of ID, rules, & exceptions• Checks and verifies customers identification• Understands and enforces company policies• Assists in security-like duties (crowd control, assisting bands, patrolling grounds)• Helps Hospitality staff close down at end of night• Assists with facility needs to ensure a clean and safe environment• Other duties as assignedEducation/ Experience/Skills:• Previous customer service experience preferred• Must be 18 years of age or older• Prior experience verifying ID’s• TIPs certification• Ability to control crowds and handle unforeseen situations with a customer first focus• Strong interpersonal, and oral communication skills and comfortable addressing diverse groups• Should have strong work ethic and willingness to support other departments as neededPhysical Requirements:• Ability to frequently sit, stand, walk, stoop, and kneel• Ability to frequently talk, hear, and smell• Ability to frequently lift and/or move up to 55 lbs• Ability to frequently reach with hands and arms; use hands to finger, handle or feel objects, tools, or controls• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus• Ability to work both indoor and outdoor in seasonal temperatures• Exposed to high noise levelsWage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.Starting Wage Range: $21.75/hourAll Full-time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.EEO StatementBell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.