Venue Application Systems Administrator

anaheimducks; Anaheim (CA); On-site; USD 100,000 - 120,000; Full time

Job summary

Anaheim Ducks is seeking a Venue Application Systems Administrator to administer and support the venue's hospitality and operations applications. You will manage access, configurations, and vendor interactions to ensure reliable performance across all systems.

The role supports post-implementation upgrades and new venue initiatives, with a focus on security, readiness for events, and cross-team collaboration in a fast-paced live entertainment environment in California.

Qualifications

• Bachelor's degree in IT, CS, IS, business, or related field.
• 3+ years supporting business applications or venue technology.
• Experience administering or supporting POS, ticketing, hospitality, or retail systems.
• Experience coordinating with software vendors and internal teams.

Responsibilities

• Administer and support venue/hospitality applications and manage role-based access.
• Maintain application configurations, user accounts, permissions, and settings.
• Monitor application performance and troubleshoot issues.
• Coordinate with vendors and IT teams on releases and upgrades.
• Perform pre-event system checks and support during events.
• Create and maintain documentation and operational runbooks.

Skills

POS systems

Ticketing systems

Hospitality tech

Vendor coordination

System administration

Education

Bachelor's degree in IT/CS/IS/Business

Tools

Momentus Elite

Simphony

24/7 Software

Job description

A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Mission: To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you

Vision: We are the gathering place of Orange County

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:

Venue Application Systems Administrator

Pay Details:

The annual base salary range for this position in California is $100,000 to $120,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The Venue Application Systems Administrator supports the administration, configuration, maintenance, and ongoing operation of technology systems used across hospitality, food and beverage, retail, ticketing, venue operations, special events, and guest experience. This role is responsible for user roles and permissions, system configuration, vendor support cases, quarterly vendor reviews, and maintaining applications on current, supported technology versions.

The position serves as the designated technical owner for configuration and access across venue and hospitality platforms, including 24/7 Software, Momentus Elite, Simphony, and other applicable systems.

The role partners with internal business teams, IT team members, vendors, and other technology partners to support application access, configuration, testing, issue resolution, system updates, and operational readiness. The Venue Application Systems Administrator also supports new system implementations, upgrades, integrations, and technology readiness for new venues and business initiatives.

Responsibilities

Administer and support venue and hospitality applications, including designing and maintaining role-based access models aligned with job responsibilities and least-privilege principles and updating them as roles and organizational structures change

Safeguarding administrative credentials and operating within established segregation-of-duties requirements between configuration and approval

Maintain application configurations, user accounts, permissions, system settings, and other administrative functions in accordance with established standards

Monitor application performance and availability and assist with identifying, troubleshooting, and resolving system issues

Serve as a point of contact for application-related support requests from venue and business teams

Coordinate with software vendors and internal IT teams to esc…

Track vendor release calendars and end-of-support timelines and maintain visibility into upcoming technology changes affecting the venue application environment

Assess the impact of releases and upgrades on configurations, integrations, devices, and users, and coordinate implementation timing with the business

Perform pre-event system checks and assist with troubleshooting application issues during events and other high-volume operating periods

Maintain application documentation, configuration records, support procedures, user guides, event-day runbooks, and troubleshooting materials

Support the implementation and rollout of new applications, functionality, venues, hospitality concepts, and operational technology

Assist with system setup, testing, training, cutover activities, go-live support, and post-implementation stabilization

Partner with the Business Analyst on new builds and translate approved business requirements into system configuration

Track incidents, recurring issues, enhancement requests and application support activities and identify opportunities for process improvement

Maintain appropriate security, access, change-management, and documentation practices for supported applications

Train and support operational super-users on day-to-day platform administration functions

Participate in evening, weekend, holiday, event-day, and after-hours support as required

Perform other duties as assigned

Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related field preferred

3+ years of experience supporting business applications, venue technology, hospitality technology, enterprise applications, or related systems

Experience administering or supporting POS, ticketing, hospitality, event management, retail, or other operational applications preferred

Experience troubleshooting application issues and working with software vendors and internal technology