Vendor Support Specialist

Archer; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Edenred is seeking a Vendor Support Specialist to ensure timely processing of electronic payments for customers via phone or web. You will meet quotas and SLAs for supplier payments, minimize errors, review metrics, and resolve vendor issues in a fast-paced, data-driven environment.

The role emphasizes data collection and entry with attention to detail, ownership of tasks, and potential process improvements; prior customer service experience is valued.

Qualifications

• 1–2 years of customer service experience.
• High School Diploma or equivalent.
• Background and drug test required.

Responsibilities

• Process e-payments via phone or web.
• Meet minimum quota of payments completed per month and SLA.
• Assist suppliers to ensure payment processing within SLA.
• Maintain data accuracy through collection and entry.
• Suggest process improvements and communicate progress.

Skills

Strong communication

Adaptable to process changes

60 WPM + MS Windows OS navigation

Education

High School Diploma or equivalent

Tools

Excel

Salesforce

Job description

Archer is collaborating with Eden Red Payment Solutions to connect them with exceptional professionals for this role.

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

The Vendor Support Specialist ensures timely processing of electronic payments for customers via phone or web, meeting quotas, and maintaining SLAs for supplier payments. They minimize errors, review metrics, and resolve vendor issues. Accurate data entry is crucial. The role includes suggesting process enhancements, meeting deadlines, and taking on extra assignments as needed.

Supervisory Responsibilities

• Timely processing of e-payments on behalf of our customers via phone call and/or the web
• Successfully meet minimum quota of payments completed per month
• Assist suppliers to ensure payment processed within SLA designated by client, monitoring outstanding cards as assigned
• Use all tools and resources available to maintain minimal errors; quality over quantity
• Actively review key metrics measured to ensure standards set forth are being met
• Actively resolve any vendor related issues or inquiries
• This position will focus on data collection, verification, and data entry; attention to detail being the key
• Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business practices
• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
• Take ownership of other assignments as directed from time to time.
• Perform other duties as assigned

Required Skills/Abilities

• Strong communication skills
• Adaptive to frequent process changes
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM

Education and Experience:

• A minimum of 1 - 2 years previous customer service experience
• High School Diploma or equivalent
• All applicants must successfully complete a background and drug test

Preferred

• Experience with Excel (middle level or above) and SalesForce desired but not required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.

EEO Statement

The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [e-mail].