Vendor Support Specialist

Edenred Pay; Florida; Hybrid; USD 42,000 - 54,000; Full time

Job summary

Edenred Pay is seeking a Vendor Support Specialist to ensure timely processing of electronic payments for customers via phone or web, while maintaining SLA targets and accurate data entry. The role emphasizes attention to detail, collaboration with suppliers, and ongoing process improvements.

Qualified candidates will have 1–2 years of customer service experience, a high school diploma, and strong keyboarding and Excel/Salesforce familiarity as desirable assets.

Qualifications

• Must have strong communication skills and adapt to frequent process changes.
• Proficiency with basic Microsoft OS and ability to type ~60 WPM.
• Experience with Excel and Salesforce is a plus but not required.
• Excel proficiency and Salesforce experience are preferred but not required.

Responsibilities

• Process vendor payments accurately via phone or web to meet SLAs.
• Review metrics and minimize errors while handling vendor inquiries.
• Enter and verify data with high attention to detail; suggest process improvements.
• Suggest process improvements to enhance efficiency and accuracy.
• Perform additional duties as assigned and communicate progress regularly.

Skills

Strong communication

Adaptive to change

Microsoft OS basics

Typing speed 60 WPM

Education

High School Diploma

Tools

Excel

Salesforce

Job description

## Vendor Support SpecialistApply: United States of America - Florida: Full time: Posted 6 Days Ago: JR021183Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.**Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.**Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.The Vendor Support Specialist ensures timely processing of electronic payments for customers via phone or web, meeting quotas, and maintaining SLAs for supplier payments. They minimize errors, review metrics, and resolve vendor issues. Accurate data entry is crucial. The role includes suggesting process enhancements, meeting deadlines, and taking on extra assignments as needed. **Supervisory Responsibilities:*** Timely processing of e-payments on behalf of our customers via phone call and/or the web* Successfully meet minimum quota of payments completed per month* Assist suppliers to ensure payment processed within SLA designated by client, monitoring outstanding cards as assigned* Use all tools and resources available to maintain minimal errors; quality over quantity* Actively review key metrics measured to ensure standards set forth are being met* Actively resolve any vendor related issues or inquiries* This position will focus on data collection, verification, and data entry; attention to detail being the key* Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business practices* Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.* Take ownership of other assignments as directed from time to time.* Perform other duties as assigned **Required Skills/Abilities:*** Strong communication skills* Adaptive to frequent process changes* General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM **Education and Experience:**Required:* A minimum of 1 - 2 years previous customer service experience* High School Diploma or equivalent* All applicants must successfully complete a background and drug testPreferred:* Experience with Excel (middle level or above) and SalesForce desired but not required **Physical Requirements:*** Prolonged periods of sitting at a desk and working on a computer* Must be able to lift up to 15 pounds at times* Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries* May work at computer monitors for prolonged periods with danger of eye strain and muscle pain. **EEO Statement:**The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [e-mail].**Apply now and Vibe with Us!**