Vendor Success Specialist (VSS)

Pax8 Philippines Inc.; Denver (CO); Remote; USD 90,000 - 130,000; Full time

Job summary

Pax8 is seeking a Vendor Success Specialist in the United States, remote. You will shepherd opportunities from qualification through adoption, delivering tailored product demonstrations and partner health checks to connect technology with business value.

You will drive growth via cross-sell and expansion, guide onboarding after the sale to speed value, and collaborate with BD and enablement teams to improve future conversations and opportunities.

Qualifications

• Thrive combining technology, commercial conversations and customer outcomes.
• Proven experience in technical sales, solutions consulting, or customer expansion.
• Natural ability to demonstrate technology and tailor conversations for commercial and technical audiences.
• Confident closing in fast-moving environments and handling objections.
• Knowledge of cloud or SaaS solutions and value creation for MSPs.
• Turn a successful sale into product adoption through targeted onboarding.
• Collaborative mindset with ability to share insights across the team.
• Strong ownership and organizational discipline with accurate CRM data.

Responsibilities

• Own the journey from qualified opportunity through adoption and renewal.
• Deliver tailored product demonstrations and partner health checks.
• Drive cross-sell, upsell, and expansion opportunities through to close.
• Guide partners through onboarding after the sale to accelerate value.
• Collaborate with BD and vendor enablement to improve future conversations.
• Leverage partner feedback and NPS to identify new opportunities and risks.
• Maintain accurate opportunity and customer information for visibility.
• Engage appropriate specialists when pricing or commercial support is needed.

Skills

Technical sales

Solutions consulting

Cloud & SaaS knowledge

Onboarding

CRM management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Demo platforms

Job description

Vendor Success Specialist | United States | Remote

Pax8 is hiring a Vendor Success Specialist in the United States to turn qualified vendor opportunities into growth, adoption, and lasting partner value.

Turn technology into partner success

This is an opportunity to combine commercial instinct, product expertise, and customer success. You'll take qualified opportunities from meaningful product conversations through to close, then help partners achieve value quickly after they buy.

As Pax8 grows its managed intelligence marketplace in the AI era, you'll develop alongside rapidly evolving cloud and AI technologies, building expertise that helps partners understand, adopt, and get more value from the solutions available to them.

Life at Pax8

We're building a culture where curiosity, collaboration, learning, and new ideas are valued. You'll join a global community that works together to help partners succeed while shaping what's next in cloud technology.

What you'll be doing

• You’ll own the journey from qualified opportunity through to adoption, making each interaction relevant, commercially focused, and valuable.
• Bring solutions to life: Deliver tailored product demonstrations and partner health checks that connect technology to real business needs.
• Turn opportunity into growth: Own qualified cross-sell, upsell, and expansion opportunities through to a confident close.
• Accelerate adoption: Guide partners through focused onboarding after the sale, helping them reach value quickly and creating early adoption signals.
• Strengthen the team: Partner closely with business development and vendor enablement colleagues, sharing insights that improve future conversations and opportunities.
• Spot what comes next: Use partner feedback and Net Promoter Score insights to identify new opportunities, adoption challenges, and potential risks.
• Keep opportunities moving: Maintain clear, accurate customer relationship management records so the team has strong visibility throughout the commercial journey.
• Connect the right expertise: Recognize when deeper pricing or commercial support is required and bring the appropriate specialists into the conversation.

The impact you'll make

You’ll help create the connection between a great sales experience and genuine partner success. By translating product capability into business value, closing the right opportunities, and accelerating adoption after the sale, you’ll contribute directly to partner growth, vendor performance, and stronger long-term relationships.

What you'll bring

• You’ll thrive in this role if you enjoy combining technology, commercial conversations, and customer outcomes.
• Proven experience in technical sales, solutions consulting, customer expansion, or another environment where you’ve helped customers confidently move from consideration to purchase.
• A natural ability to demonstrate technology and adapt the conversation for both commercial and technical audiences.
• Confidence navigating objections, creating momentum, and owning the close in a fast-moving environment.
• Practical knowledge of cloud or Software as a Service solutions and an understanding of how managed service providers create value for their customers.
• The ability to turn a successful sale into meaningful product adoption through focused, value-led onboarding.
• A collaborative approach and enthusiasm for sharing partner insights that help the wider team continuously improve.
• Strong ownership and organizational discipline, including maintaining accurate opportunity and customer information.
• Curiosity, resilience, candid communication, and a commitment to continually learning.
• A bachelor's degree in a related field or equivalent practical experience.

Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Bring your perspective

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this