vendor relationship manager for global payroll

HireHi; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

40 Days off per year

Mental well-being service

Monthly wellbeing allowance

Flexible parental leave

Laptop stipend

Job summary

Oyster ищет опытного руководителя операций по управлению глобальными партнёрами по Payroll и контролю за соответствием. Ваша работа — курировать end-to-end процессы, анализировать данные, поддерживать регуляторную дисциплину и развивать отношения с партнёрами на глобальном уровне.

Вы будете отвечать за стратегию продаж и партнерских отношений, управление SLA, аудиты и работу с руководством. Роль предполагает работу в динамичной среде и взаимодействие с кросс-функциональными командами по всему

Qualifications

• 5+ лет опыта управления многонациональными поставщиками выплат и партнерами по комплаенсу/здоровью в глобальной среде.
• Глубокое понимание цикла обработки payroll, GTN, статутарных требований и контроля payroll.

Responsibilities

• Поддерживать операционную экспертизу в end-to-end процессах выплаты заработной платы и календарях.
• Контролировать SLA, поставку данных и соблюдение сроков cut-off в партнёрах.
• Проводить аудиты комплаенса и управлять эскалациями с внешними поставщиками.
• Разрабатывать стратегию партнеров, KPI, ревью и планы улучшений.
• Вести переговоры и управление контрактами с поставщиками и тарифами.

Skills

Vendor management

End-to-end payroll

Regulatory monitoring

Data-driven decision making

Tools

Governance programs

Risk assessments

Job description

Описание

Oyster builds a global employment platform that enables companies to hire, pay, and support talent anywhere. Its platform provides global employment, multi-country payroll, and HR compliance services.

Задачи

Act as the subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners worldwide Maintain operational expertise in end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets Partner with Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence Evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans Hold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomes Manage the vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisions Evaluate partner capabilities, market coverage, operational maturity, security and compliance posture, and scalability Build expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs Establish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans Lead recurring executive business reviews and performance discussions with partner leadership teams Translate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership Monitor operational performance and identify service risks or quality concerns Conduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem Drive consistent governance standards, regulatory alignment, and operational excellence across vendors Lead regulatory monitoring, risk assessments, and compliance tracking to prevent gaps across payroll and compliance vendor operations and local legal standards in all operating regions Build trusted, long-term relationships with external partner leadership teams Lead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes Strengthen strategic partnerships to support business growth and customer outcomes Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication Collaborate with internal and external stakeholders to resolve sensitive operational challenges Support customer and internal stakeholder conversations requiring partner expertise Identify and source new partners to strengthen global coverage and capabilities Identify operational or geographic gaps within the vendor ecosystem Evaluate and onboard new partners to strengthen global coverage Recommend improvements to ecosystem strategy, scalability, and service quality Partner cross-functionally to evolve how external vendors are leveraged and managed Drive initiatives that improve partner consistency, efficiency, and customer experience Advise internal teams on vendor capabilities, strengths, and operational considerations Guide partner selection decisions based on customer needs and business priorities Share insights from vendor trends, escalations, and operational performance data Partner with Go-To-Market teams to support deal strategy and customer solutions Enable scalable and commercially sound global employment solutions Partner with HRBPs, Employee Lifecycle Teams, and Payroll/Pay teams to align vendor capabilities with employee support and operational workflows Maintain secondary oversight of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirements Lead high-impact escalations across external partners and internal teams with limited direction Coordinate cross-functional and cross-partner responses to critical operational issues Protect customer experience while balancing operational and commercial priorities Identify root causes and recurring trends across escalations Drive preventative improvements and operational maturity across the partner ecosystem Lead escalation calls to identify root causes, find solutions, and manage end-to-end resolution Audit and refine workflows and ways of working to reduce response times and improve service quality Build scalable processes, knowledge resources, automation, and AI-enabled reporting while protecting payroll and personal data Analyze recurring ticket trends and queries to identify systemic issues and build preventative resources for internal teams Improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self-service resources that reduce dependency and improve operational efficiency Lead People Services and cross-functional projects supporting the mission to enable companies to hire anyone, anywhere

Требования

5+ Years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs Strategic thinking and ability to balance operational detail with long-term business goals Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements Commercially minded and solutions-oriented, with a pragmatic approach to operational challenges Strong relationship-building and influencing skills across internal and external stakeholders Ownership mindset and ability to operate autonomously in a fast-paced environment Experience managing complex escalations and driving resolution across multiple stakeholders Excellent written and verbal communication and presentation skills Collaborative approach and experience partnering across Operations, Legal, Support, Sales, and customer-facing teams Process-oriented mindset and focus on improving scalability and operational maturity Comfortable working in ambiguity and shaping evolving operational functions and frameworks Track record of proactive business partnering with HRBPs, Lifecycle Teams, and Pay teams Reliable home internet connection, or ability to obtain one Fluent English Будет плюсом: Experience working with global vendors across APAC, EMEA, LATAM, and AMER; experience building or scaling vendor governance programs and operational frameworks; additional languages; experience in a fast-paced, scaling startup or global tech environment; experience implementing AI tools or automation workflows to improve workflows and vendor management

Условия

• 40 Days off per year, including holidays and vacation, or more if required by the country
• Access to the Plumm mental well-being service
• Monthly wellbeing allowance through the ThanksBen wallet
• Flexible parental leave: at least three months’ paid leave for new parents, with job protection for up to 12 months or as required locally
• Stipend for a laptop and home office equipment