Vendor Relations Lead: Contracts, Compliance & Provider Oversight

State-of-Missour; Springfield (MO); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance

Job summary

Missouri Department of Mental Health is seeking a Provider Relations lead to support regional office operations in Springfield or Kansas City. The role involves supervising the Provider Relations team, ensuring contract compliance, and maintaining strong provider relationships.

The position emphasizes regulatory adherence, utilization review, and guidance to providers, families, and staff on contract language and standards. Strong communication and leadership are essential.

Qualifications

• Three or more years of relevant experience.
• Bachelor's Degree is preferred but not required.

Responsibilities

• Demonstrates comprehensive knowledge of the contractual process, regulatory requirements, funding systems, budget guidelines, staffing patterns, and information management systems relevant to DMH contract providers.
• Reviews, understands, and applies policies and procedures related to utilization review, resource allocation, provider inquiries, quality assurance data, service coordination referrals, and ongoing provider oversight.
• Provides technical assistance and guidance to providers, families, and regional office staff regarding contract language, Medicaid Waiver standards, certification expectations, recordkeeping, and provider development.
• Leads and supervises the Provider Relations team, including hiring, performance documentation, timesheet approval, decision‑making, monthly meetings, and fostering an open, collaborative environment.
• Partners with providers to promote quality services and ensure adherence to state regulations, division directives, departmental guidelines, CSR requirements, and Provider Relations expectations.
• Communicates effectively in written and verbal formats; maintains required training, licensure, physical abilities, travel readiness, and consistent attendance as required for the role.
• Performs essential administrative, analytical, supervisory, and compliance‑related duties, along with additional tasks assigned to support departmental and regional goals.

Education

Bachelor's degree preferred

Job description

Missouri Department of Mental Health is seeking a Provider Relations lead to support regional office operations in Springfield or Kansas City. The role involves supervising the Provider Relations team, ensuring contract compliance, and maintaining strong provider relationships.

The position emphasizes regulatory adherence, utilization review, and guidance to providers, families, and staff on contract language and standards. Strong communication and leadership are essential.