Vendor Program Specialist - 3682874

Lighthouse Technology Services, Inc; Charlotte (NC); Hybrid; USD 85,962,000 - 91,693,000; Full time

Job summary

Lighthouse Technology Services, Inc. is partnering with our client to fill a Vendor Program Specialist position in Charlotte, NC. This is a 6-month contract with potential to extend or convert to full time, with hybrid work arrangements.

The role will be a W2 employee of Lighthouse Technology Services, with no C2C or subcontracting. The incumbent will oversee licensing and program management for eight enterprise SaaS platforms, consolidate vendor programs, manage license administration, and

Qualifications

• 2–4 years in SaaS vendor management or procurement ops.
• Experience with enterprise licensing programs.
• Strong organization and documentation skills.
• Excellent Excel and reporting skills.
• Strong communication with executives and vendors.

Responsibilities

• Oversee licensing and program management for multiple SaaS platforms including workforce management, CRM, and collaboration tools.
• Drive consolidation of fragmented vendor programs into standardized enterprise-level agreements to reduce organizational risk.
• Manage day-to-day license administration including provisioning, de-provisioning, transfers, and access changes across all assigned programs.
• Partner with executive leadership to provide program updates, usage insights, and strategic recommendations.
• Prepare and deliver recurring operational reports on license consumption, billing reconciliation, recovery efforts, and renewal readiness.
• Monitor vendor request queues and support tickets to ensure timely resolution and identify issues requiring escalation.
• Maintain comprehensive documentation of licensing activity, entitlements, user allocations, and vendor records to support audit readiness.
• Validate license counts and vendor-provided data for accuracy to support financial reviews and chargeback processes.
• Coordinate vendor communications, user training sessions, product demos, and stakeholder meetings to maintain program visibility.
• Execute approved operational initiatives including license cleanups, user migrations, consolidation activities, and access optimization.

Skills

Vendor management

Licensing compliance

Communication

Tools

Excel

Job description

Lighthouse Technology Services is partnering with our client to fill their Vendor Program Specialist position! This is a 6 month contract with potential to extend and/or convert to full time and will be hybrid in Charlotte, NC. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What You’ll Be Doing:

• Oversee licensing and program management for 8 enterprise SaaS platforms including workforce management, CRM, and collaboration tools
• Drive consolidation of fragmented vendor programs into standardized enterprise-level agreements to reduce organizational risk
• Manage day-to-day license administration including provisioning, de-provisioning, transfers, and access changes across all assigned programs
• Partner directly with executive leadership to provide program updates, usage insights, and strategic recommendations
• Prepare and deliver recurring operational reports on license consumption, billing reconciliation, recovery efforts, and renewal readiness
• Monitor vendor request queues and support tickets to ensure timely resolution and identify issues requiring escalation
• Maintain comprehensive documentation of licensing activity, entitlements, user allocations, and vendor records to support audit readiness
• Validate license counts and vendor-provided data for accuracy to support financial reviews and chargeback processes
• Coordinate vendor communications, user training sessions, product demos, and stakeholder meetings to maintain program visibility
• Execute approved operational initiatives including license cleanups, user migrations, consolidation activities, and access optimization

What You’ll Need to Have:

• 2-4 years of experience in SaaS vendor management, software licensing, or procurement operations serving as a point of reference
• Proven experience facilitating enterprise licensing programs and supporting technology teams with subscription-based models
• Strong organizational and documentation skills with meticulous attention to detail across multiple concurrent programs
• Advanced proficiency in Excel and reporting tools for data tracking, validation, analysis, and recurring operational reporting
• Excellent communication skills to collaborate with executive leadership, vendors, and cross-functional stakeholders
• Demonstrated ability to identify discrepancies in licensing data and vendor records and elevate appropriately
• Experience managing multiple requests and deadlines while maintaining SOPs in a fast-paced environment

Pay Range: $30-32/hr