Vendor Program Manager

DATAmundi; United States; On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

15 days vacation

10 sick days

12 federal holidays

Extended health insurance

401K matching

Job summary

DATAmundi is seeking a Vendor Program Manager to lead a global localization program, coordinating Localization PMs, QA teams, Live Sports producers, vendors, and client stakeholders. This remote role requires collaboration across time zones and blended delivery models.

The role focuses on service delivery governance, KPI performance, and continuous improvement across Marketing Campaign and Live Sports localization workstreams.

Qualifications

• 6+ years of localization operations, project, or program management.
• Demonstrated experience leading cross-functional delivery teams across complex programs.
• Experience with blended delivery models (on-site, remote, vendor, part-time).
• Ability to manage capacity, risks, escalations, SLAs, and KPIs across workflows.
• Strong stakeholder management and structured communication with clients.

Responsibilities

• Own overall service delivery for the managed localization program.
• Lead setup and coordination of Live Sports and Marketing Campaign workstreams.
• Manage performance against SLAs, quality standards, timelines, KPIs and metrics.
• Lead capacity planning across on-site, remote and part-time resources.
• Serve as primary escalation point for delivery risks and blockers.
• Establish communication protocols, cadence, and reporting structures across teams and clients.
• Review performance trends and drive corrective actions.
• Identify opportunities to improve workflows and reporting.
• Promote workforce engagement and clear expectations.
• Act as trusted operational partner to the client.

Skills

Localization operations

Cross-functional leadership

Vendor coordination

Program governance

Capacity planning

Stakeholder management

Analytics & reporting

Tools

Localization platforms

CMS environments

Issue-tracking tools

Reporting dashboards

Job description

Pay: $70K-120K per year

Location: Remote Time Zone Coverage: Pacific Time, with flexibility to support critical program needs Work Model: Remote Employment Type: Full-time

Role Overview

DATAmundi is seeking experienced Vendor Program Manager to support a leading global technology client in delivering multilingual Growth Marketing campaigns and digital content at scale.

The Program Manager will provide centralized leadership across Localization PM/QA Project Managers, Live Sports Producers, vendors and client stakeholders. The role is responsible for service delivery governance, workforce coordination, KPI performance, reporting, escalation management and continuous improvement across Marketing Campaign and Live Sports localization workstreams.

This is a remote, client-integrated role requiring regular collaboration with client stakeholders and delivery teams operating across remote, part-time and on-site working models.

Key Responsibilities

• Own overall service delivery for the managed localization program, ensuring coordinated execution across Localization PM/QA Project Managers, Live Sports Producers, vendors and client stakeholders.
• Lead the setup and ongoing coordination of the Live Sports and Marketing Campaign workstreams, ensuring operational readiness and a smooth transition into steady-state delivery.
• Manage program performance against agreed service levels, quality standards, timelines, KPIs and production metrics, identifying gaps and driving corrective actions where needed.
• Lead capacity planning and workload coordination across on-site, remote and part-time resources, including backup coverage for absences, peak periods and urgent requests.
• Serve as the primary escalation point for delivery risks, quality issues, resource constraints, workflow blockers and urgent production needs, ensuring timely resolution and transparent communication.
• Establish and maintain clear communication protocols, meeting cadence, feedback loops and reporting structures across internal teams, client stakeholders, vendors and delivery resources.
• Support consistent quality and service delivery by reviewing performance trends, recurring issues and corrective actions across both workstreams.
• Identify opportunities to improve workflows, reporting, team coordination and operational efficiency, and support the implementation of agreed improvements.
• Promote workforce engagement, team alignment and talent management excellence through coaching, feedback, collaboration and clear expectations.
• Act as a trusted operational partner to the client, maintaining a responsive, structured and solutions-focused approach.
  

Required Qualifications

• 6+ years of experience in localization operations, localization project or program management, production management, or managed-service delivery.
• Demonstrated experience leading cross-functional delivery teams or coordinating multiple resources across complex programs.
• Strong understanding of localization workflows, linguistic and functional QA, vendor coordination, stakeholder management, reporting and service delivery governance.
• Experience operating in blended delivery models involving on-site, remote, vendor and/or part-time production resources.
• Demonstrated ability to manage capacity, priorities, risks, escalations, SLAs, quality standards and performance metrics across complex workflows.
• Strong communication and stakeholder management skills, with the ability to establish structured communication protocols, provide clear updates and drive alignment across cross-functional teams.
• Experience working within structured client systems and workflows, such as localization platforms, CMS environments, issue-tracking tools, reporting dashboards or production-management systems.
• Strong analytical and problem-solving skills, with the ability to interpret KPIs, identify trends, manage dependencies and drive continuous improvement.
• Experience preparing and presenting operational updates, performance reviews, risk summaries and improvement recommendations to client stakeholders.
• Ability to operate effectively in a fast-paced, client-integrated and high-visibility environment with strong ownership, resilience and responsiveness.
• E xperience operating in a macOS-based working environment.

Benefits

• Your well-being is our priority: 15 paid vacation days plus 10 paid sick days.
• 12 paid federal holidays.
• Extended health insurance coverage for you and your family.
• 401K matching after your first year of employment.