Vendor Performance Analytics Lead – Predictive Insights

Amazon; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Amazon TOPS in New York seeks a Business Analyst II, Vendor Performance, to own the single source of truth for vendor performance across TOPS programs. You will extract, model, and analyze ServiceNow ticket data, vendor SLA metrics, and financial performance to drive proactive vendor accountability rather than reactive escalation.

You will define analytical frameworks, identify performance trends, and provide data foundations for process improvements and vendor negotiations, turning ambiguous

Qualifications

• Experience turning data into insights for business decisions.
• Ability to model and analyze vendor performance data.
• Strong data pipeline and dashboard building skills.

Responsibilities

• Own vendor performance data architecture and data model across TOPS vendors.
• Develop predictive models to flag SLA breaches before store impact.
• Create self-service dashboards and automated reports to reduce manual reporting.

Tools

ServiceNow

Power BI

Amazon QuickSight

Job description

Amazon TOPS in New York seeks a Business Analyst II, Vendor Performance, to own the single source of truth for vendor performance across TOPS programs. You will extract, model, and analyze ServiceNow ticket data, vendor SLA metrics, and financial performance to drive proactive vendor accountability rather than reactive escalation.

You will define analytical frameworks, identify performance trends, and provide data foundations for process improvements and vendor negotiations, turning ambiguous