Vendor Operations Manager

Apkudo; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Apkudo is seeking a Vendor Operations Manager to steward strategic vendor and partner relationships as we scale our software- and robotics-as-a-service platform. You will onboard new vendors, enforce SLAs, escalate issues, and drive quarterly business reviews with regional partners.

This hands-on role requires strong analytical skills, experience with vendor management, and the ability to coordinate cross-functional teams across the US and international sites. Travel as needed.

Qualifications

• BA/BS or equivalent operating experience.
• 5+ years in vendor/partner management, supplier or partner operations, or managed services delivery.
• 2+ years in mobile/connected device, supply chain, consumer electronics, or technology industries is desired.
• Direct experience managing third‑party vendors — OEMs, staffing, field services, or logistics.
• Expert with Project Management tools and AI tools.
• Experience onboarding new vendors or partners and getting them running.
• Strong analytical and reporting skills; Excel/Sheets required, SQL or Power BI a plus.
• Strong written and verbal communication, including working directly with vendor leadership.
• Has administered a services agreement, not just managed a relationship — SLAs, credits, rate cards, escalation clauses.
• Comfortable holding a vendor to account without damaging the relationship.
• Organized, process‑driven, execution‑focused, and comfortable with ambiguity.
• Willing to travel to US and international sites as needed.

Responsibilities

• Lead new vendor and partner relationships from launch to execution, managing performance and issues.
• Onboard new vendors and partners; gather what they need to operate, coordinate documentation and system access, set up reporting and communication schedules.
• Manage day-to-day performance of MSP, field service, and hardware vendors across US and international sites to meet SLA terms.
• Act as daily contact for vendor site and regional management; log, triage, and escalate to closure.
• Manage the global partner network supporting product deployments, including regional coverage and partner readiness as new markets come online.
• Monitor SLA compliance and drive gaps to correction.
• Validate vendor invoices against contracted rates, volumes, and escalators; resolve discrepancies.
• Administer rate cards, escalators, and headcount true-ups; track cost per unit against plan.
• Collaborate with partners and internal stakeholders to develop monthly business reviews and action logs.

Skills

Vendor management

Project management

Analytics & reporting

Excel/Sheets

SQL/Power BI

Communication with leadership

Travel readiness

Education

BA/BS or equivalent

Tools

Excel

Power BI

SQL

PM tools

Job description

Job Title: Vendor Operations Manager

Reports to: Sr. Program Manager, Strategic Initiatives + Partnerships

Position Summary:

Apkudo is a rapidly scaling software- and robotics-as-a-service company focused on transforming reverse logistics for mobile phones and other connected devices. We deliver our robotics and operations with the help of managed service providers, OEMs, field service vendors, and regional support partners across the US and internationally. Keeping those partners performing is central to how we deliver for our customers.

New partnerships are built and launched by our Partnerships team. This role will be the go to person for managing key service and hardware partnerships day to day. You will onboard new vendors and partners, hold them to the service levels in their agreements, work escalations to resolution, report on how they are performing, negotiate new commercials, and run the regular business reviews that keep everyone aligned. This is a hands‑on execution role.

What you'll do:

• Lead new vendor and partner relationships at the point they move from launch into execution, and manage performance, communication, and issue resolution from that point forward




• Onboard new vendors and partners

  
  
  
  

  • gather what they need to operate

  
  

  • coordinate documentation and system access

  
  

  • set up reporting and communication schedules

  
  



• Manage the day-to-day performance of our managed service, field service, and hardware vendors across US and international sites, holding each to the service levels in their agreements




• Act as the daily point of contact for vendor site and regional management; log, triage, and work escalations through to closure




• Manage the global partner network supporting product deployments, including regional coverage, response expectations, and partner readiness as new markets come online




• Monitor whether vendors are delivering what their agreements require, and drive any gaps to correction




• Own the SLA regime: build and publish the monthly performance scorecard, calculate credits earned under each agreement, and drive them to claim




• Validate vendor invoices against contracted rates, volumes, and escalators; identify and resolve billing discrepancies




• Administer rate cards, escalators, and headcount true‑ups; track cost per unit against plan and flag drift




• Work with partners and internal stakeholders to develop monthly business reviews, maintain action logs, and drive open items to completion

What you’ll need:

• BA/BS or equivalent operating experience.




• 5+ years in vendor/partner management, supplier or partner operations, or managed services delivery




• 2+ years of experience in the mobile/connected device, supply chain (reverse or forward), consumer electronics,, and/or technology industries is desired




• Direct experience managing third‑party vendors — OEMs, staffing, field services, or logistics




• Expert with Project Management tools and AI tools




• Experience onboarding new vendors or partners and getting them running




• Strong analytical and reporting skills; Excel/Sheets required, SQL or Power BI a plus




• Strong written and verbal communication, including working directly with vendor leadership




• Has administered a services agreement, not just managed a relationship — SLAs, credits, rate cards, escalation clauses




• Comfortable holding a vendor to account without damaging the relationship




• Organized, process‑driven, execution‑focused, and comfortable with ambiguity




• Willing to travel to US and international sites as needed

Nice to haves:

• Managing vendors across multiple countries or regions




• Managed services or BPO environments




• Supporting hardware or robotics deployments in the field

NOTICE TO APPLICANTS/EMPLOYEES

Apkudo, Inc.

Please take notice that Apkudo, Inc. (“the Company”) collects certain information about you. For more information on the Company’s policies, please refer to the Company’s privacy policy on its website (https://apkudo.com/legal/privacy.html) and the Personal Data Protection Process.

If you are a California resident, please take note of the following:

• Knowledge and access of information collected;




• Deletion of information collected;




• Opt‑out of information collected;




• Opt‑in of information collected;




• Correction of information collected;




• Go to court;




• Limit use of information collected;




• Not to be discriminated or retaliated against for exercising rights under the law.

If you are a Texas resident, please take note of the following:

• Right to confirm whether the Company processes their personal data and to access such personal data.




• Right to correct inaccuracies in their personal data.




• Right to delete personal data provided by or obtained about them.




• Right to obtain a copy of their personal data in a portable and, to the extent technically feasible, readily usable format.




• Right to opt out of the processing of personal data for purposes of targeted advertising, the sale of personal