Vendor Operations Lead, Repair Services

Ciena Corporation; Scaggsville (MD); On-site; USD 103,000 - 164,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(K) & DCPP with company matching

Employee Stock Purchase Program (ESPP)

Employee Assistance Program (EAP)

Company-paid holidays

Paid sick leave

Vacation time

Job summary

Ciena Corporation in the United States is seeking a Vendor Manager, Repair Operations to lead performance and strategic management of key third-party repair and service partners supporting service operations.

You will be the primary operational and commercial interface with the repair providers, accountable for quality, cost, delivery, turnaround time, capacity, and service levels, driving continuous improvement and cost reduction across the value chain.

Qualifications

• 10+ years of vendor or supplier management and service operations experience.
• Ability to establish KPIs and SLAs, lead reviews, and drive corrective actions.
• Experience with contracts, pricing, budgets, forecasts, or invoices.
• Strong communication and stakeholder management across cross-functional teams.

Responsibilities

• Lead vendor performance and governance by establishing KPIs and SLAs and leading reviews.
• Address performance gaps, drive corrective actions, and maintain action plans.
• Oversee supplier spending, pricing, budgets, forecasts, and cost reduction efforts.
• Collaborate with Engineering, Quality, Supply Chain, Procurement, and others to resolve issues.

Skills

Communication

Negotiation

Relationship management

Stakeholder influence

Education

Bachelor's degree in Business or related field

Job description

Ciena Corporation in the United States is seeking a Vendor Manager, Repair Operations to lead performance and strategic management of key third-party repair and service partners supporting service operations.

You will be the primary operational and commercial interface with the repair providers, accountable for quality, cost, delivery, turnaround time, capacity, and service levels, driving continuous improvement and cost reduction across the value chain.