Vendor Operations Associate - Data-Driven & Remote

Instacart

United States

Remote

USD 59,000 - 62,000

Full time

9 days ago

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Job summary

Instacart is seeking a CX Shopper Vendor Management professional to empower Shoppers and optimize vendor performance across a fast-paced, cross-functional environment. You will partner with BPO networks, build scorecards, and deliver data-driven recommendations to improve operational excellence.

The role emphasizes onboarding, training coordination, and governance, with opportunities to influence vendor strategy and processes.

Qualifications

Bachelor's degree in business, economics, operations, or related field, or equivalent experience.
2–4 years in project coordination, customer support operations, or BPO roles.
Strong data analysis and ability to translate data into insights.
Excellent written and verbal communication; ability to present to stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Excellent organizational skills with attention to detail.
Willingness to travel ~25% domestically and internationally.
Eastern Time Zone business hours availability.

Responsibilities

Monitor BPO vendor performance daily; surface KPI variances and drive corrective action.
Maintain and improve scorecards, dashboards, and trackers for real-time visibility.
Handle onboarding, milestones, and off-boarding with BPO partners; escalate issues appropriately.
Support QA trend reporting and nesting/quality programs with vendor partners.
Contribute to cross-team Vendor Management initiatives and strategy projects.