Vendor Operations Specialist: Data-Driven Partnerships

EngineersOfAI; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Instacart is seeking a CX Shopper Vendor Management professional to empower Shoppers and optimize vendor performance. You will partner with BPO providers, leverage data to improve processes, and maintain high standards across the shopper support ecosystem.

The role involves coordinating onboarding, performance tracking, and continuous improvement initiatives in a fast-paced environment, with travel ~25% and availability to work Eastern time.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 2–4 years in project coordination, customer support operations, or BPO roles.
• Strong data analysis skills and ability to translate data into insights.
• Excellent written and verbal communication with external stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel ~25% domestically and internationally.
• Availability to work Eastern time.

Responsibilities

• Monitor BPO vendor performance daily; surface KPI variances and drive timely corrective action.
• Maintain and improve scorecards, dashboards, and trackers for real-time vendor health insights.
• Coordinate onboarding, milestones, and off-boarding with BPO partners; escalate complex issues.
• Support QA, nesting, and training programs; report trends and drive improvements.
• Lead cross-team initiatives; contribute to Vendor Management strategy and governance.

Skills

Data analysis

Communication

Prioritization

Travel readiness

Time-zone work

Education

Bachelor's degree in business, economics, operations, or related field

Job description

Instacart is seeking a CX Shopper Vendor Management professional to empower Shoppers and optimize vendor performance. You will partner with BPO providers, leverage data to improve processes, and maintain high standards across the shopper support ecosystem.

The role involves coordinating onboarding, performance tracking, and continuous improvement initiatives in a fast-paced environment, with travel ~25% and availability to work Eastern time.