Vendor Manager I

turo; Arizona; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity

In-office with hybrid schedule

Job summary

Turo is seeking an experienced Vendor Management professional to strengthen relationships with Tier 1 and Tier 2 partners, Verifications, Claims, and Trust & Safety. You will drive performance, identify root causes from data, and collaborate with internal teams to enhance customer and host experiences.

In this hybrid role, you’ll monitor operations, negotiate contracts, and translate insights into strategic actions.

Qualifications

• Progressive experience in vendor management or related field.
• Experience leading BPO or outsourced operations.
• Strong understanding of vendor operations incl. SLAs and quality.
• Proven ability to negotiate contracts and align operations with goals.
• Ability to translate data into actionable recommendations.

Responsibilities

• Develop and sustain strong vendor relationships and joint business plans.
• Monitor vendor performance and drive continuous improvement.
• Oversee vendor operations across multiple tiers and functions.
• Gather partner insights and guide communications to ensure quality responses.
• Collaborate with cross-functional stakeholders to align operations with business objectives.

Skills

Vendor management

Client services

BPO leadership

Analytical skills

KPIs and performance metrics

Presentation & reporting

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Microsoft Office

Google Workspace

Domo/Tableau

Job description

About the team

We're a driven, fun, and detail-oriented Vendor Management team dedicated to strengthening Turo's vendor partners across Tier 1, Tier 2, Verifications, Claims, and Trust & Safety. We work closely with designers, researchers, data analysts, product managers, engineers, and other cross-functional partners to ensure our vendor operations consistently deliver world-class customer and host experiences.

We believe true success comes from collaboration and continuous improvement. By building strong, transparent relationships with our partners, we ensure operational excellence and customer satisfaction are not only goals, but shared commitments.

In this role, you'll play a critical role in managing Turo's vendor operations across Tier 1, Tier 2, Verifications, Claims, and Trust & Safety. Your responsibilities will go beyond monitoring performance. You'll dive deep into data, uncover root causes, create actionable insights, build strong partner relationships, and collaborate with stakeholders to continuously improve vendor performance and the customer experience.

What you will do

Manage strategic partnerships by developing and sustaining strong vendor relationships, creating joint business plans, and resolving complex issues while acting as a key representative across internal and external stakeholders.

Drive performance and compliance by leveraging data and analytical judgment to monitor vendor performance, audit operations for compliance, and drive continuous improvement to enhance service quality and efficiency.

Oversee vendor performance across Tier 1, Tier 2, Verifications, Claims and Trust & Safety, ensuring partners meet established performance expectations and service levels.

Champion the customer experience by gathering partner insights and guiding communication to ensure high-quality and timely responses.

Analyze vendor performance metrics, identify root causes and trends, and develop actionable recommendations to improve operational performance and the customer experience.

Collaborate with cross-functional stakeholders to align BPO vendor operations with Turo's broader business objectives.

Your profile

5+ years of progressive experience in vendor management, client services, BPO leadership, or a related field.

Experience managing BPO or outsourced operations across customer support, Tier 1, Tier 2, Verifications, Claims, Trust & Safety, or similar operational functions.

Strong understanding of vendor operations, including SLAs, performance management, quality, operational compliance, and partner accountability.

Demonstrated experience developing and executing strategic business plans, negotiating contracts, and aligning BPO vendor operations with organizational goals.

Strong analytical skills with the ability to identify trends, uncover root causes, and translate complex data into actionable recommendations.

Experience using operational KPIs and vendor performance metrics to guide strategic decisions and improve service quality.

Proficiency with Microsoft Office and Google Workspace, including advanced spreadsheet skills for data analysis.

Ability to transform complex insights into clear, compelling presentations and reports that drive decision‑making.

Bonus if you have

Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent practical experience.

Experience using business intelligence and reporting platforms such as Domo, Tableau, or similar tools to build dashboards, analyze performance, and translate data into actionable insights that drive operational improvements.

For this role, the target base salary range in Phoenix is $80,000 - $100,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market‑based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job‑related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in‑office to foster a collaborative work environment and company culture. This role will be in‑office on a hybrid schedule - Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in‑office perks Turo offers.