Vendor Manager I

Turo Inc.; Arizona; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision insurance

Retirement match

Learning stipend

Travel credit

Cell phone stipend

Paid time off

Office perks (in-office days)

Job summary

Turo Inc. is seeking a Vendor Management professional to strengthen vendor partnerships and manage operations across Tier 1, Tier 2, Verifications, Claims, and Trust & Safety.

You will leverage data to uncover root causes, create insights, and drive improvements while collaborating with cross-functional teams to deliver exceptional customer and host experiences. The role requires 5+ years in vendor management or BPO leadership, strong analytical skills, and experience with KPI-driven performance

Qualifications

• 5+ years in vendor management or BPO leadership.
• Experience managing outsourced operations across customer support functions.
• Strong understanding of SLAs, performance management, quality, and compliance.
• Proven ability to develop and execute strategic business plans and negotiate contracts.
• Excellent data analysis skills and ability to translate data into insights.

Responsibilities

• Develop and sustain vendor relationships; create joint business plans; resolve issues with internal/external stakeholders.
• Monitor vendor performance using data; audit operations for compliance; drive improvements.
• Oversee Tier 1, Tier 2, Verifications, Claims, and Trust & Safety vendor performance.
• Gather partner insights and guide communication to ensure high-quality responses.
• Analyze performance metrics, identify root causes, and recommend improvements.
• Collaborate with cross-functional teams to align vendor operations with business goals.

Skills

Vendor management

Data analysis

KPIs & metrics

BPO leadership

Presentation skills

Cross-functional collaboration

BI dashboards

Education

Bachelor’s degree (preferred)

Tools

Domo/Tableau

Microsoft Office

Google Workspace

Job description

About the team

We’re a driven, fun, and detail-oriented Vendor Management team dedicated to strengthening Turo’s vendor partners across Tier 1, Tier 2, Verifications, Claims, and Trust & Safety. We work closely with designers, researchers, data analysts, product managers, engineers, and other cross-functional partners to ensure our vendor operations consistently deliver world-class customer and host experiences. We believe true success comes from collaboration and continuous improvement. By building strong, transparent relationships with our partners, we ensure operational excellence and customer satisfaction are not only goals, but shared commitments.

In this role, you’ll play a critical role in managing Turo’s vendor operations across Tier 1, Tier 2, Verifications, Claims, and Trust & Safety. Your responsibilities will go beyond monitoring performance. You’ll dive deep into data, uncover root causes, create actionable insights, build strong partner relationships, and collaborate with stakeholders to continuously improve vendor performance and the customer experience.

What you will do

• Manage strategic partnerships by developing and sustaining strong vendor relationships, creating joint business plans, and resolving complex issues while acting as a key representative across internal and external stakeholders.


• Drive performance and compliance by leveraging data and analytical judgment to monitor vendor performance, audit operations for compliance, and drive continuous improvement to enhance service quality and efficiency.


• Oversee vendor performance across Tier 1, Tier 2, Verifications, Claims, and Trust & Safety, ensuring partners meet established performance expectations and service levels.


• Champion the customer experience by gathering partner insights and guiding communication to ensure high-quality and timely responses.


• Analyze vendor performance metrics, identify root causes and trends, and develop actionable recommendations to improve operational performance and the customer experience.


• Collaborate with cross-functional stakeholders to align BPO vendor operations with Turo’s broader business objectives.

Your profile

• 5+ years of progressive experience in vendor management, client services, BPO leadership, or a related field.


• Experience managing BPO or outsourced operations across customer support, Tier 1, Tier 2, Verifications, Claims, Trust & Safety, or similar operational functions.


• Strong understanding of vendor operations, including SLAs, performance management, quality, operational compliance, and partner accountability.


• Demonstrated experience developing and executing strategic business plans, negotiating contracts, and aligning BPO vendor operations with organizational goals.


• Strong analytical skills with the ability to identify trends, uncover root causes, and translate complex data into actionable recommendations.


• Experience using operational KPIs and vendor performance metrics to guide strategic decisions and improve service quality.


• Proficiency with Microsoft Office and Google Workspace, including advanced spreadsheet skills for data analysis.


• Ability to transform complex insights into clear, compelling presentations and reports that drive decision-making.


• Bonus if you have Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent practical experience.


• Experience using business intelligence and reporting platforms such as Domo, Tableau, or similar tools to build dashboards, analyze performance, and translate data into actionable insights that drive operational improvements.

For this role, the target base salary range in Phoenix is $80,000 - $100,000 annually. This role is also eligible for equity and benefits.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Turo AI Policy

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [e-mail].

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees


• Employer-paid medical, dental, and vision insurance (Country specific)


• Retirement employer match


• Learning & Development stipend to invest in your professional development


• Turo host matching program


• Turo travel credit


• Cell phone and internet stipend


• Paid time off to relax and recharge


• Paid holidays, volunteer time off, and parental leave


• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes. Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [e-mail].