Vending Support Specialist at PTSolutions Broussard, LA

PTSolutions; Broussard (LA); Presencial; USD 42.000 - 54.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid holidays

Paid vacation

Attendance awards

Overtime eligibility

Tuition reimbursement

401(k) with company match

Medical, vision, and dental

Resumo da vaga

PTSolutions is seeking a Vending Support Specialist to support our customers’ manufacturing processes with tool and MRO vending machines. The role involves on-site visits, remote support from the reporting branch, and hands-on troubleshooting to ensure smooth VMI operations.

The position offers comprehensive benefits and requires travel around 20% to customer sites. Based in Broussard, LA, the candidate should be ready to work on-site with occasional field support and training provided.

Qualificações

• High School Diploma or GED required.
• Excellent planning and organizational skills.
• Strong communication and problem-solving abilities.
• Proficient use of Windows, Outlook, Excel and Teams.

Responsabilidades

• Set up, program, and troubleshoot vending machines and related MRO equipment.
• Answer and log service tickets while handling multiple calls daily.
• Maintain inventory accuracy for each machine, on-site and remotely.
• Communicate professionally with customer personnel in a timely manner.
• Coordinate replenishments and new product lines for VMI programs.
• Support continuous departmental improvements and service levels.
• Collaborate with Field Sales, Sales Manager, and VMI Manager on accounts.
• Prepare orders for delivery or pickup per schedule.
• Receive, sort, and place materials per organizational standards.
• Assist with other projects as needed.
• Travel: 20% required.

Conhecimentos

Task planning

Self-direction

Customer focus

Communication

Problem solving

Formação

High School Diploma or GED

Ferramentas

Windows OS

Outlook

Excel

Teams

Descrição da vaga

Job Description Job Description PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping.

As our customers’ business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way.

We’re looking for an Vending Support Specialist to join our team. Working as a Vendor Managed Inventory (VMI) Specialist, you will play a pivotal role with supporting our customers’ manufacturing process & capabilities. We will provide the training needed for you to effectively & efficiently install, maintain, troubleshoot, and repair the tool & MRO industrial vending machines that are located in our customers’ manufacturing facilities. Our team of VMI Specialists can effectively support our customers remotely via your reporting branch location, but installations and some hands‑on repairs will require an onsite visit.

Why join the PTSolutions Team?

• First Shift and No Weekends!
• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance

If your experience aligns with the description below and you’re ready to be a part of a growing team and a true partner to our customers.

Position Responsibilities:

• Set up, program, and troubleshoot tool & MRO industrial vending machines
• Answer and respond to multiple calls daily while creating & logging service tickets.
• Regularly maintain an accurate inventory for each machine at each customer; remotely via the communicated machine data & onsite as required.
• Communicate with all customer personnel in a timely, professional, and courteous manner.
• Quickly respond to customer demand for replenishment & additional product lines in their VMI programs.
• Maintain quality service levels and process efficiencies while providing for continuous departmental improvements.
• Effectively coordinate with local Field Sales, Sales Manager, and VMI Manager regarding customer accounts & best practices.
• Prepare and complete orders for delivery or pickup according to schedule (pick, load, pack, wrap, label, ship).
• Receive, sort, and place materials or items on racks, shelves, or in bins according to organizational standards.
• Assist with other projects & duties when the business needs require.

Travel: 20% REQUIRED

Qualifications:

• Must be age 21+ in order to drive a company vehicle
• Valid drivers license with clean driving record
• High School Diploma or GED Equivalency

The most qualified candidates will have:

• Plans and organizes tasks & work responsibilities to achieve goals and objectives while remaining calm & professional under pressure
• Self-directed and possesses a high level of productivity and personal organization while dealing with frequent interruptions
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company
• Excellent communication skills including verbal, written, and interpersonal are required
• Strong problem solving and deductive reasoning skills
• Proficient use of a Windows computer, Microsoft Office (Outlook & Excel) & Teams
• High School Diploma or GED Equivalency

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our Broussard, LA facility, so only candidates residing in the area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,termination, layoff, recall, transfer, leaves of absence, compensation, and training.