Vending Support Specialist

PTSolutions; Seattle (WA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive pay with overtime eligible

Paid holidays

Paid vacation

401(k) with company match

Tuition reimbursement

Company-provided uniforms and training

Job summary

PTSolutions seeks a hands-on Vending Support Specialist to install, service, and troubleshoot industrial vending systems at customer sites in the Seattle area. You will train customers, perform maintenance, and ensure smooth operation of inventory systems, acting as the go-to expert for on-site support.

This role emphasizes customer focus, problem-solving, and reliable recordkeeping, with regular travel to client locations and a commitment to high-quality service in a dynamic environment.

Qualifications

• Experience in field service or hands-on mechanical work.
• Strong troubleshooting and repair skills.
• Excellent customer service and communication.
• Ability to travel regularly to customer sites.
• Attention to detail and accurate recordkeeping.

Responsibilities

• Install, maintain, and support vending systems at customer sites.
• Perform preventive maintenance, repairs, and troubleshooting on machines.
• Train customer teams on operation and inventory practices.
• Conduct cycle counts, restocking, and basic machine calibration.
• Maintain accurate customer and product information in the database.
• Collaborate with sales and inventory teams to resolve on-site issues.

Skills

Field service

Troubleshooting

Customer service

Travel required

Recordkeeping

Job description

• Frequent twisting, bending, standing

Job Description

Join the PTSolutions Team

PTSolutions is one of the Top 100 industrial distributors in the U.S., with 40+ locations and a growing national presence. We help manufacturers streamline their operations with advanced vending and inventory systems - and we need experienced field technicians to keep those systems running at their best.

Are you a problem-solver who enjoys working with both people and technology?

As a Vending Support Specialist, you'll play a critical role in keeping our customers' operations running smoothly. From installing and maintaining advanced vending systems to training customers and troubleshooting issues, you'll be the go‑to expert ensuring seamless service and support.

This role is perfect for someone who is hands‑on, customer‑focused, and thrives in a dynamic environment where no two days look the same.

What You'll Do

As a Vending Support Specialist, you'll be the hands‑on expert who installs, maintains, and supports industrial vending machines and inventory systems at customer sites.

In This Role, You Will

• Install and set up vending systems at customer locations
• Perform preventative maintenance, repairs, and troubleshooting
• Train customer teams on system operation and inventory best practices
• Conduct cycle counts, restocking, and basic machine calibration
• Maintain accurate customer and product information in our database
• Partner with sales and inventory teams to resolve on‑site issues quickly

What You Bring

• Field service or hands‑on mechanical experience (preferred: industrial, vending, or warehouse automation)
• Strong troubleshooting and repair skills
• Great customer service and communication
• Ability to travel regularly to customer sites
• Attention to detail with accurate recordkeeping

Physical Requirements

• Ability to lift, slide, and lower packages that typically weigh up to 50lbs
• Frequent twisting, bending, standing
• Physically capable & willing to operate a forklift (we will provide training)

This job description is not intended to be all‑inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our Tukwila, WA facility, so only candidates residing in the greater Seattle area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

Why Work for PTSolutions

• Competitive pay with overtime eligibility
• Paid holidays, paid vacation, and attendance awards
• PPO Medical, Vision, and Company Paid Dental available FOM following hire
• 401(k) with company match
• Tuition reimbursement and growth opportunities
• Company-provided uniforms and training

Join a team that values problem‑solving, craftsmanship, and customer partnership.

Keyword: Vendor Managed Inventory (VMI) Specialist