Vending Support Specialist

Ptsolutions; Portland (OR); Presencial; USD 48.000 - 60.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid holidays

Paid vacation

401(k) with company match

Tuition reimbursement

Health, dental, vision insurance

Resumo da vaga

PTSolutions is seeking a Vending Support Specialist to join our Portland, OR team. This role installs, programs, maintains, and supports industrial vending machines and inventory systems at customer sites across the Greater Portland area, with some remote work possible.

Responsibilities include diagnosing issues, resolving tickets, performing preventive maintenance, and training customer staff on system usage and inventory processes. Expect ~20% travel to client locations.

Qualificações

• High school diploma or GED required.
• Must be at least 21 to operate a company vehicle.

Responsabilidades

• Install, program, calibrate, maintain, and repair vending machines and inventory systems at customer locations.
• Provide remote and onsite technical support and diagnose issues.
• Create and close service tickets and document resolutions.
• Perform preventative maintenance to maximize reliability and minimize downtime.
• Train customer personnel on system operation and inventory management.
• Travel ~20% to Greater Portland area for installations and service.

Conhecimentos

Mechanical aptitude

Troubleshooting

Customer service

Verbal and written communication

Organizational skills

Ability to travel

Formação

High school diploma or GED

Ferramentas

Windows

Outlook

Excel

Teams

Descrição da vaga

Job Description

Join the PTSolutions Team

PTSolutions is one of the Top 100 industrial distributors in the United States, with more than 40 locations and a growing national presence. We help manufacturers improve productivity, control inventory, and reduce costs through industrial tooling, advanced vending solutions, VMI programs, and other inventory management services.

As our customers grow, we grow with them. Our team works directly with manufacturers to develop customized solutions that streamline operations and keep critical products available when and where they are needed.

About The Role

We're looking for a Vending Support Specialist to join our team in Portland, OR.

In this role, you'll be the hands-on expert responsible for installing, programming, maintaining, and supporting industrial vending machines and inventory systems at customer locations throughout the Greater Portland area. You'll combine technical troubleshooting with inventory management and exceptional customer service to help keep our customers' operations running smoothly.

Some issues can be resolved remotely, while installations, preventative maintenance, repairs, inventory replenishment, and other service needs will require travel to customer facilities. This is an excellent opportunity for someone who enjoys working with both people and technology, solving problems, and taking ownership of customer needs.

What You'll Do

• Install, set up, program, calibrate, maintain, troubleshoot, and repair industrial vending machines and inventory management systems at customer locations.
• Provide responsive remote and onsite technical support, diagnose system or equipment issues, and coordinate timely resolution.
• Answer customer support calls and accurately create, document, update, and close service tickets.
• Perform preventative maintenance to maximize vending machine reliability and minimize customer downtime.
• Train customer personnel on vending system operation, proper use, and inventory management best practices.
• Maintain accurate vending inventory through system data, cycle counts, physical inventory checks, and onsite replenishment.
• Monitor inventory levels and respond quickly to customer needs for replenishment, product changes, and additional product lines within VMI programs.
• Maintain accurate customer, machine, inventory, and product information within company systems.
• Communicate with customer personnel in a timely, professional, and courteous manner while providing a high level of customer service.
• Partner with Field Sales, Sales Management, VMI/Inventory Management, and other internal teams to identify and resolve customer needs and improve account support.
• Identify recurring service or inventory issues and contribute to continuous improvements in service quality, efficiency, and departmental processes.
• Prepare customer orders for delivery or pickup, including picking, packing, labeling, loading, and related activities as needed.
• Review, troubleshoot, and process vending program orders that fail to transmit through EDI, including researching pricing discrepancies, correcting part numbers, and coordinating with internal teams to ensure timely order completion.
• Receive, organize, and place incoming materials in designated inventory locations according to established procedures.
• Assist with other projects and responsibilities as business needs require.
• Travel approximately 20%, primarily throughout the Greater Portland area, to install, maintain, replenish, and support vending systems at customer locations.

Why Join the PTSolutions Team?

• First Shift and No Weekends!
• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental available FOM following hire
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
• Check out our website for more information! https://www.pts-tools.com/

Required Experience

What You Bring

Required Qualifications

• High school diploma or GED equivalent.
• Must be at least 21 years of age to operate a company vehicle.
• Valid driver's license with a clean driving record.
• Strong mechanical aptitude, troubleshooting ability, and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Customer-focused approach and the ability to communicate professionally with employees at all levels of a customer organization.
• Ability to organize and prioritize multiple responsibilities while managing interruptions and changing customer needs.
• Self-directed, dependable, and capable of working independently in both customer and company facilities.
• Strong attention to detail and accurate recordkeeping skills.
• Comfortable using Windows-based computers and Microsoft Office applications, including Outlook and Excel, as well as Microsoft Teams.
• Ability and willingness to travel regularly to customer sites throughout the assigned territory.
• Previous field service, mechanical, technical support, industrial distribution, inventory management, or related hands-on experience.
• Experience with industrial vending systems, VMI programs, warehouse automation, or similar inventory-control technology.
• Experience performing equipment maintenance, repair, installation, or troubleshooting.
• Experience supporting manufacturing or industrial customers.

Preferred Qualifications

• Previous field service, mechanical, technical support, industrial distribution, inventory management, or related hands-on experience.
• Experience with industrial vending systems, VMI programs, warehouse automation, or similar inventory-control technology.
• Experience performing equipment maintenance, repair, installation, or troubleshooting.
• Experience supporting manufacturing or industrial customers.

Physical Requirements

This position requires regular hands-on work in customer and warehouse environments. Candidates must be able to:

• Lift, slide, and lower packages typically weighing up to 50 pounds.
• Frequently stand, bend, twist, reach, and perform other physical activities associated with equipment service and inventory replenishment.
• Safely perform hands-on installation, maintenance, and repair activities.
• Be physically capable and willing to operate a forklift. Training will be provided as required.

Additional Information

This position is based in Portland, OR, and candidates should reside within the Greater Portland area. Applicants must be authorized to work in the United States.

This job description is not intended to be all-inclusive. Employees may be required to perform other related duties necessary to meet the ongoing needs of the Company.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keyword: Vendor Managed Inventory (VMI) Specialist