Central Control Room Technician - Sheriff's Office

Eagle County Government; Eagle (CO); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Retirement plan with 6% match

Tuition reimbursement

Free bus pass

Paid holidays

Job summary

The Eagle County Sheriff's Office seeks a Central Control Room Technician to ensure safety and security inside the detention facility. You will monitor 75+ cameras, control access doors, and coordinate with deputies using radio and intercom systems.

Ideal candidates have 4 years in admin, customer service or security, with at least 1 year in a central control room setting. The role features a 12-hour shift pattern and benefits as described by the department.

Qualifications

• 4 years of admin, customer service or security-related experience.
• At least 1 year monitoring central control room activities.

Responsibilities

• Monitor inmate and visitor activities via CCTV and intercoms.
• Control access and movement of inmates, visitors and staff.
• Monitor radio traffic and respond using proper protocols.
• Serve as Incident Command during emergencies in the detention facility.
• Answer phones and perform clerical duties as needed.
• Maintain records with confidentiality and accuracy.

Skills

Administrative experience

Customer service

Security awareness

Job description

Hiring Range: $25-$28
Start a career with the Eagle County Sheriff's Office! The Eagle County Sheriff's Office offers great pay, benefits and schedule while working in a team-oriented environment focused on the same mission and vision.
The Central Control Room Technician ensures the safety and security of employees, inmates and visitors while inside the detention facility. Monitors and controls movement throughout the detentions facility and other security sensitive areas in and around the Eagle County Detentions facility, Sheriff\'s Office and Court House. Provides standard technical and administrative support to Detentions Deputies and \"users\" of the facility.
Great Schedule! This position will work 12 hr. shifts. 0600-1800. The first week requires only Wednesday and Thursday shifts. The second week requires Monday, Tuesday, Friday, Saturday and Sunday. This allows for a three day weekend every other week.
Learn More About The Department:

• Check us out in action
• Vail Daily Article about Detention Center
• Mission, Vision & Values
  

Essential Functions:

• Works under the direction of the Jail Administrator, working primarily independently but receiving immediate direction from sworn personnel.
• Visually and auditorily monitors inmate and visitor activities throughout the detentions facility via closed circuit cameras and intercoms.
• Visually monitors over 75 cameras inside and outside of the justice center facility and courtrooms via closed circuit cameras. Provides direct support to emergent and nonemergent responders within the area by providing visual intelligence and observation.
• Controls inmate, visitor and employee access and movement within the facility by control of access doors and intercoms. Ensures unauthorized persons are not admitted into the detentions facility. Communicates effectively and coherently with inmates, professional visitors and the public by providing needed information and direction.
• Monitors detentions facility radio transmissions for routine and emergent traffic; inclusive of facility traffic, justice center security traffic and transport radio traffic.
• Comprehends and responds to radio traffic in a clear and concise manner using appropriate radio protocol when transmitting information.
• Assumes the role of Incident Command for incidents occurring within the justice center facility; inclusive of the detentions center, court facilities, Probation and the Sheriff\'s Office. Command is assumed for various scenarios such as but not limited to; deaths, hostage situations, escapes, riots, fires, active shooter situations and medical emergencies.
• Responsible for monitoring and responding appropriately to fire annunciator status board for justice center facility. Discerning between alarm signals; making appropriate notifications in both emergent and non-emergent alarm situations.
• Accounts for all keys maintained in the control room. Issues and retrieves keys for staff and maintenance personnel while working in the facility.
• Operates and maintains certification for the use of the CCIC (Colorado Crime Index Computer)/NCIC (National Crime Index Computer). Monitoring the system for local and nationwide teletypes and disseminating needed information appropriately.
• Responsible for running queries on persons for; warrants, criminal histories and identification purposes, accurately interpreting identity and entry information. Must work within mandated time constraints to confirm warrant information on parties that agencies throughout the country may be in contact with, responding to/or making appropriate requests based on system requirements. Provide support service for both Sheriff\'s Office Records division as well as; Eagle, Minturn and Gypsum Municipal courts for urgent warrant entry requests; wanted/missing persons entries, \"article\" entries, vehicle and weapons and VPSCC/Vail Public Safety as their guard terminal if= they are down.
• Ensures equipment specific to duties is operable; reports maintenance problems for such equipment as well as submitting maintenance requests for the facility as requested.
• Answers incoming telephone calls for the detentions facility as well as the Sheriff\'s Office outside of normal business hours or circumstances. Triages incoming calls for proper response or movement to outside agencies or proper personnel within the agency.
• Performs computer and clerical duties as required during the course of daily tasks. Maintains accuracy, confidentiality and security of records in assigned work area, as well as maintaining supplies for use.
• Serves as records custodian for official record requests as they pertain to the detentions center inmates.
• Briefs oncoming detentions sergeant/staff of activities related to control room duties during the previous shift.
• Facilitates inmate/public visits at the facility as per policy; educates the public about visitation policies, processes visitation request forms and monitors visits as needed.
• Tracks and logs inmate transport information by means of GPS monitoring on transport vehicles, telephone and radio notifications by transport deputy.
• Scans searches and logs all incoming inmate mail. Distributes detentions personnel/facility mail appropriately.
• May serve as FTO (field training officer), assisting in training new CCR Techs.
• Performs other duties as appropriate or necessary for performance of the job and as needed.

Qualifications:

• 4 years of admin, customer service, security ore related experience with 1 year of experience monitoring central control room activities

Knowledge Skills & Abilities:

• Knowledge of inmate rights, ethical standards.
• Knowledge of/ability to assess medical and psychological warning signs of physiological or psychological distress and appropriate response based on emergency procedures.
• Comprehensive knowledge of current detentions facility guidelines.
• Accurate assessment of situations and people.
• Function under stress and exercise good judgment in emergency situations.
• Ability to use tact, discretion, initiative and independent judgment within established guidelines.
• Understand and carry out verbal and written directions.
• Prepare clear and concise reports, correspondence and other written materials.
• Effectively direct inmate activities.
• Effectively communicate and work with all levels of county employees, management and citizens.
• Able to effectively manage people with an understanding of human behavior.
• Establish and maintain effective working relationships with a diverse population to include inmates, criminal justice agency personnel and other county employees, representatives of other agencies, organizations and members of the community
• Ability to multitask. Being required to simultaneously visually monitor detentions center/justice center activities while auditor ally receiving phone calls, radio traffic as well as inmate requests and system alarms.
• Ability to manipulate problems in a timely manner and make appropriate and independent decisions.
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals as well as court and legal documents.
• Comprehensive knowledge of all work systems in the detentions facility to include; phones as well as computer interfaces for jail records, visitation, transport monitoring and national crime records. Must be able to prioritize tasks performed on each.
• Other Requirements:
• Must be 21 or older
• Must be able to successfully pass an academic exam, a polygraph test, a psychological exam, drug screen and detailed background investigation.
• Must not have used illegal drugs within the past 3 years or marijuana within the past 1 year.
• Must be eligible to possess a firearm.
• Must not have been convicted of any felonies or any acts involving domestic violence.
• Must have acceptable vision to monitor cameras and remotely observe inmate actions.
• Must have appropriate voice skills to be clearly understood on the telephone, radio and in public contacts. Must be able to talk extensively on jail intercoms, phones and radios.
• Must have acceptable hearing, being able to hear well on the telephone, radio and in public contacts.
• Must be able to sit, stand or walk for long periods of time.
• Must be able to get into and out of a chair repeatedly.
• Must be able to stoop, bend, stretch, twist, reach, kneel, crawl, squat, climb and balance as required for job duties.
• Must be able to manually push or pull to open or close heavy doors.
• Must be able to manually operate all switches, buttons and dials to perform computer duties, operate equipment, etc. Repetitive finger, hand, arm and shoulder motions will be required.
• Must be able to work under stressful situations such as verbally responding to an emergency and handling radio traffic at the same time, dealing with irate or frantic citizens and receiving directions from several sources.
• Must be able to work in hazardous or dangerous work areas or situations.
• May be subjected to situations which are violent, distasteful, highly emotional or representative of all levels of criminal conduct.
• Must be able to record accurate information.
• May be subjected to caustic, flammable or other hazardous materials.
• Must be able to detect the presence of conditions such as smoke, unusual or excessive noise, odors, etc.
• Must have quick reactions.
• Must have good cognitive skills and awareness of work accuracy.
• Must have the ability to concentrate on more than one task at a time and to make independent decisions
• Working times may require irregular hours and shift times.

Licenses And Certifications:

• Must be able to obtain and maintain first aid and CPR certifications.
• Must be able to obtain and maintain NIMS/ICS 100, 200 and 700 certifications.
• Valid Colorado driver\'s license and satisfactory motor vehicle record.

Culture & Benefits

• A career with Eagle County Government impacts and enriches the lives of our community members... Creating a Better Eagle County for All. With nearly 500 amazing employees, Eagle County is a progressive and values-driven organization located in the heart of the Rocky Mountains.
• Outdoor enthusiasts and those seeking a small town community are attracted to Eagle County for the amazing lifestyle. Although we are best known for our world-class skiing, hiking, biking, fishing and outdoor activities, it is really the people that make our valley so great!

Benefits for Full-time Employees:

• Comprehensive and low cost medical, dental and vision insurance
• Wellness program where you can earn cash or extra days off
• 11 paid holidays
• Paid time off and medical leave
• Paid volunteer hours
• 6% match retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal trainings)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

As a certified healthy workplace our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, bringing your dog to work and daytime fitness classes/bike rides.
Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Eagle, CO Relocation Guide (Courtesy of Town of Eagle & Eagle Chamber)
Vail Valley Relocation Guide (Courtesy of Vail Valley Partnership)
Housing in Eagle County: Like many desirable communities in Colorado and around the nation, we are currently experiencing a short supply of affordable homes to rent or buy. As an organization we offer employees great benefits to help purchase a home and have a very limited supply of rental units that may be available based on inventory.
Interested candidates are encouraged to research the housing market before applying for a job and/or accepting an offer. Some resources include our Housing & Relocation Information and our Housing Department\’s website which includes information about Eagle County’s Down Payment Assistance Program, Rental Assistance and more.
Benefits for Full-time Employees:

• Comprehensive and low cost medical, dental and vision insurance
• Wellness program where you can earn cash or extra days off
• 12 paid holidays
• Paid time off and medical leave
• Paid volunteer hours
• 6% match retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal trainings)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

As a certified healthy workplace our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, bringing your dog to work and daytime fitness classes/bike rides.