Homeless Services Coordinator (Bilingual)

Eagle County Government; Vail (CO); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid holidays

Tuition reimbursement

Free bus pass

Job summary

Eagle County Government seeks a Homeless Services Coordinator to provide front-line administrative support and direct case management for individuals experiencing homelessness in Eagle County. The role emphasizes a housing-first and trauma-informed approach, managing intake, client services, and referrals, plus data entry and compliance.

The position is primarily office-based with public interaction and occasional field work, requiring a valid driver’s license and potential travel across the

Qualifications

• Associate’s degree in social work, human services, or a related field preferred or equivalent experience.
• At least two years of full-time experience in customer service, public assistance, or related fields.
• Experience with individuals experiencing homelessness or vulnerable populations.
• Knowledge of basic case management principles and housing practices.
• Lived experience with homelessness or housing instability is a plus.

Responsibilities

• Direct Client Services & Case Management: be the on-site point of contact, conduct intake, coordinate housing referrals, support PSH residents.
• Operations & Supply Oversight: handle front office inquiries and manage inventory for client amenities.
• Data & Compliance: maintain accurate client records in HMIS and other databases for compliance.
• Community & Safety: collaborate with regional partners and uphold county core values.

Skills

Bilingual (English/Spanish)

Education

Associate’s degree in social work or related field

Tools

HMIS software

Microsoft Office / Google Suite

Job description

Hiring Range: $25.50- $29.96. The maximum pay for this position is $34.42.

The Homeless Services Coordinator provides front-line administrative and direct case management support to individuals experiencing homelessness in Eagle County. Operating with a strong housing-first and trauma-informed approach, this role manages intake, provides direct client services and resource referrals, maintains database records, and assists clients in accessing essential supplies. This is primarily an office-based role with continuous public interaction and occasional field work.

Schedule: Monday – Thursday, 7:30am – 5:30pm.

Essential Functions

View the full job description here

• Direct Client Services & Case Management: Serve as the primary on-site point of contact, ensuring a safe, welcoming, and de-escalating environment. Conduct intake assessments, coordinate housing/resource referrals, advocate for client needs, and provide support for Permanent Supportive Housing residents at Lake Creek Village.
• Operations & Supply Oversight: Manage front office inquiries (phone, email, walk-ins) and oversee inventory and access for essential client amenities (laundry, showers, lockers, food, and toiletries).
• Data & Compliance: Maintain accurate, timely client records in HMIS and applicable databases to ensure compliance with federal, state, and grant reporting standards.
• Community & Safety: Collaborate with regional community partners (shelters, healthcare providers, food banks) and adhere to safety, security, and Eagle County Government core values.

Qualifications

Education, Experience, Licensure, Certification, or Registration:

• Associate’s degree in social work, human services, or a related field preferred or a combination of education and experience which produces the required knowledge, skills and abilities.
• At least two years full time experience in customer service, public assistance or related fields or any combination of education and experience which produces the required knowledge, skills and abilities.
• Experience working with individuals experiencing homelessness or other vulnerable populations.
• Knowledge of basic case management principles and housing practices.
• Lived experience with homelessness or housing instability is a plus.
• Bilingual (English/Spanish) oral and written skills are required.
• Valid Driver’s license required. This position will be expected to travel to various locations throughout the Eagle River Valley and Roaring Fork Valley to attend and participate in work‑related meetings and events.
• Personal vehicle use may be required with applicable mileage reimbursement.

Knowledge, Skills And Abilities

• Strong interpersonal, de‑escalation, and trauma‑informed communication skills.
• Proficiency with HMIS software, Microsoft Office / Google Suite, and general office procedures.
• Ability to maintain strict confidentiality, professional boundaries, and cultural competency.

Culture & Benefits

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of … .
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders, and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities, FREE CMC classes, and Tuition reimbursement.
• Future focused with our Strategic Plan on improving housing, climate change, and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Great benefits!

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• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employees only)
• Wellness program where you can earn cash or extra days off
• 13 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more