Global Title Specialist — Compliance & Customer Support

Ritchie Bros.; Westchester (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

15 days PTO per year

Job summary

IAA Holdings, LLC (IAA) is a RB Global company seeking a Title Specialist for Yard Operations. The role focuses on securing documents to transfer vehicle title ownership, communicating with customers and owners, and ensuring regulatory compliance across multiple states.

You will process titles, resolve discrepancies, and provide responsive support to internal and external partners. Join a team that handles hundreds of live auctions yearly and supports a fast-paced, multi-state workflow in a

Qualifications

• 1–2 years State/National title processing experience.
• 2–3 years knowledge of title and salvage title requirements.
• Maintaining customer databases.
• Typical field office environment.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Assists with other office functions as needed.

Skills

State/National title processing

Title and salvage title knowledge

Customer database maintenance

Field office experience

Tools

MS Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

IAA Holdings, LLC (IAA) is a RB Global company seeking a Title Specialist for Yard Operations. The role focuses on securing documents to transfer vehicle title ownership, communicating with customers and owners, and ensuring regulatory compliance across multiple states.

You will process titles, resolve discrepancies, and provide responsive support to internal and external partners. Join a team that handles hundreds of live auctions yearly and supports a fast-paced, multi-state workflow in a