Vehicle Tech & Customer Experience Specialist

BMW of Greenwich; Greenwich (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care

401k plan

Career growth

Team culture

Job summary

BMW of Greenwich, part of Penske Automotive Group, seeks knowledgeable Product Specialists to deliver extraordinary customer experiences. You will assist customers with vehicle technology questions by email, phone and in person to ensure owners get the most out of their vehicles.

We offer a comprehensive benefits program, including health care options and a 401k retirement plan with company match, plus training and growth opportunities within a values‑driven culture of integrity,

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic and ability to work in a fast-paced environment.

Responsibilities

• Assist customers with vehicle technology questions by email, phone, and in person.
• Provide friendly and knowledgeable service to ensure customers get the most from their vehicles.
• Utilize CRM and MS Office tools to manage inquiries and maintain customer files.

Skills

Customer experience

Communication

Team player

Organizational skills

Education

High School Diploma or GED

Tools

CRM systems

MS Office

Job description

BMW of Greenwich, part of Penske Automotive Group, seeks knowledgeable Product Specialists to deliver extraordinary customer experiences. You will assist customers with vehicle technology questions by email, phone and in person to ensure owners get the most out of their vehicles.

We offer a comprehensive benefits program, including health care options and a 401k retirement plan with company match, plus training and growth opportunities within a values‑driven culture of integrity,