Vehicle Support Center Technical Lead

PACCAR Parts; Renton (WA); On-site; USD 90,400 - 128,040; Full time

Benefits offered by this job

Fully funded pension plan

Paid time off and holidays

Tuition reimbursement

Medical, dental, and vision plans

401k with company match

Job summary

PACCAR Parts in Renton, Washington, seeks a Technical Lead to oversee the 24/7/365 Vehicle Support Center. You will guide 20+ specialists across Renton, North Texas, and PACCAR Parts India, delivering expert technical direction and rapid case resolution.

The role demands deep knowledge of Powertrain and Emission Systems, chassis multiplex architecture, and electrical systems, plus coaching and cross‑divisional collaboration to improve case handling and training programs.

Qualifications

• Bachelor’s degree in a related field is required.
• 3+ years of vehicle and diesel engine diagnostics experience.
• Strong understanding of automotive/diesel OEM software programming and network diagnostics.
• Ability to coach and mentor to attain team goals.

Responsibilities

• Be the subject matter expert for the entire scope of VSC technical support and primary contact for specialist case consulting.
• Provide direct Tier 1 technical support to Dealer Technicians via TCS 365, diagnosing concerns and troubleshooting.
• Escalate complex issues to cross-functional teams and manage internal escalations.
• Follow-up repair progress to maximize uptime and return trucks to service.
• Lead daily stand-ups, develop escalation processes, and monitor system outages.
• Collaborate cross-divisionally to support case handling efficiency and reduction initiatives.
• Contribute to training programs and documentation development.
• Create standard work procedures for case management and maintain technical content.
• Manage reporting for trending Field issues and present findings in meetings.
• Maintain PACCAR Engine and Electrical Certifications and stay current on technologies.
• Provide technical guidance to VSC Supervisors and Managers and align with department strategy.
• Collaborate with other VSC Technical Leads to ensure consistency and excellence.
• Identify and lead continuous improvement initiatives.

Skills

Diagnostics expertise

Team leadership

Coaching & mentoring

Communication to leadership

Cross-divisional collaboration

Education

Bachelor's degree in a related field

Tools

TCS 365

OEM software & network diagnostics

Microsoft Office

Job description

Requisition Summary

Lead a world-class technical support team as the Technical Lead at PACCAR Parts’ 24/7/365 Vehicle Support Center (VSC). Based in Renton, Washington, you’ll support 20+ high performing VSC Specialists across three strategic locations – PACCAR Parts Renton, PACCAR North Texas, and PACCAR Parts India – providing comprehensive technical direction and support in a fast‑changing environment.

In this role, you’ll be the subject matter expert for PACCAR Powertrain and Emission Systems, Chassis Multiplex Architecture, and Supporting Electrical Systems. Responsibilities include supporting team members by seeking out, developing, and disseminating technical direction, consulting specialists and managing internal escalations, and leading the specialist training team. Success in this position requires exceptional technical knowledge and experience, excellent communication to coach team members and to facilitate cross‑division collaboration, and the demonstrated ability to package complex technical content into clear, concise, and actionable case recommendations.

Job Functions / Responsibilities

• Be the subject matter expert for entire scope of VSC technical support and be the point of contact for all specialist case consulting
• Provide direct Tier 1 technical support to Dealer Technicians by identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.
• Escalate complex issues to Division Field Service, Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team as appropriate
• Follow‑up repair progress to ensure maximum uptime in returning trucks to service
• Lead daily stand‑up meeting content and delivery, develop and lead internal escalation processes, and identify, report, and monitor internal system outages
• Liaise cross‑divisionally to deliver and gather relevant information to support case handling efficiency and case reduction initiatives
• Contribute to development and maintenance of training program and documentation
• Compile technical content to develop standard work procedures for case management
• Manage reporting for trending Field issues and present findings during Organizational meetings
• Maintain all PACCAR Engine and Electrical Certifications and stay up to date on current systems and technologies
• Provide technical guidance to VSC Supervisors and Manager as needed, contributing to department strategy
• Collaborate closely with other VSC Technical Lead(s) to maintain consistency and operational excellence
• Identify and lead continuous improvement initiatives

Qualifications

• Bachelor’s degree in a related field required
• Ability to earn and maintain the PACCAR Engine and Electrical Certification
• 3+ years of experience in vehicle and diesel engine diagnostics required
• Strong understanding of automotive/diesel OEM software programming and network diagnostics and troubleshooting
• Demonstrated strength in coaching and mentoring to attain team goals
• Ability to effectively communicate at all levels up to and including senior leadership
• Ability to multitask and produce high volume/high quality output
• Willingness to work in 24/7/365 environment, adapt to changing schedules and requirements
• Ability to work under limited supervision, make sound decisions under pressure
• Strong PC skills including Microsoft Office
• Exceptional written & verbal communication skills

Benefits

• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long‑term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• 401k with up to a 5% company match

Salary Range

The salary range for this position is $90,400 - $128,040 annually.

Additional Information

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E‑Verify Employer.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.