Vehicle Service Contract Claims Specialist

Easy Auto & Sunrise Acceptance; Cleveland (OH); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Short-term disability insurance

401(k) plan with company match

Company-paid life insurance

Paid holidays

Paid time off

Job summary

Sunrise Acceptance, headquartered in Cleveland, TN, is seeking a full-time Vehicle Service Contract Claims Specialist. Responsibilities include handling customer calls, collecting claim details, explaining warranty coverage, and documenting claim information.

Ideal candidates are detail-oriented, with strong communication and organizational skills, able to multitask in a fast-paced office. Must be proficient with Microsoft Word and Excel.

Qualifications

• Strong data entry and customer service background.
• Excellent communication, organizational, and interpersonal skills.
• Must be computer literate; proficient in Microsoft Office.

Responsibilities

• Answer customer calls and gather claims details.
• Explain warranty coverage to customers.
• Document important information related to the claim.
• Obtain repair estimates.
• Perform general office clerical duties.

Skills

Attention to detail

Customer service

Multitasking

Communication

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Easy Auto is seeking a full-time Vehicle Service Contract Claims Specialist for our headquarters in Cleveland, TN. The job duties generally include, answering customer calls, gathering claims details, explaining warranty coverage to customers, documenting important information related to the claim, obtaining repair estimates, and other general office clerical duties. If you have great attention to detail, a positive attitude, strong organizational skills, and thrive in a fast-paced professional environment, we want to speak with you!

This candidate should be self-motivated, extremely detail oriented, and have knowledge of the overall clerical functions of an office environment. A professional demeanor, ethical work standards, and excellent communication skills are essential. We are looking for a results-driven individual who requires minimal direction. General vehicle knowledge preferred but not required.

Additional requirements:

• Work ethic and integrity are a must, along with a strong data entry/customer service background and a great attitude.
• Excellent communication, organizational, and interpersonal skills.
• The ability to multi-task, with a commitment to doing the right things and serving customers.
• Candidates must be computer literate and proficient in Microsoft Office, including Microsoft Word and Excel.
• A willingness to learn and work in other areas as needed, while promoting a team environment.

There are plenty of reasons you’ll love building your career at Sunrise Acceptance. Here are just a few:

• This full-time position is typically 40 hours a week, Monday - Friday. Pay is based on qualifications and experience, generally between $22-$24/hour.
• Comprehensive Benefits package including medical insurance with Company contribution; dental, vision, and short-term disability insurance available as well
• 401(k) plan with a generous Company match (up to 4%) and immediate vesting
• Company-paid life insurance
• Six Paid Holidays each year, as well as close to two weeks Paid Time Off within a year
• Family owned organization with a strong team-based culture
• Golden Rule focused values – with customers and co-workers

• Strong culture of promoting from within. The majority of our Management Team have been promoted through the Department.

We know you’ll love working here, but don’t just take our word for it.

EOE/Drug Free Workplace