Vehicle Processing Clerk (Remote - Michigan)

Morley Companies, Inc.; Michigan; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Vehicle Processing Clerk to join their remote team. This role is ideal for those with a customer service mindset who are eager to learn and grow. As a vital link in the vehicle repurchase process, you will ensure that all documentation is accurate and complete, helping customers navigate what can be a challenging experience. The company prides itself on providing the tools and support necessary for success, along with strong benefits and opportunities for advancement. If you thrive in a fast-paced environment and enjoy helping others, this position could be the perfect fit for you.

Qualifications

• Excellent multitasking and analytical skills are essential for success.
• Proficiency in Microsoft Office is required.

Responsibilities

• Communicate with clients and customers to complete vehicle repurchases.
• Handle inbound and outbound communications via phone and email.

Skills

Multitasking

Analytical Skills

Problem-Solving Skills

Microsoft Office

Education

High School Diploma or Equivalent

Job description

About the Role

Location: Remote – Michigan residents

Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!

As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.

What Can I Expect?

• We make sure you have the tools you need to be able to do your job right and be connected with your team.
• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

What You'll Do

• Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
• Handle both inbound and outbound communications (phone, email, mail)
• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
• Expedite and track case handling through documentation systems
• Meet required metrics
• Handle multiple cases simultaneously within guidelines
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Skills for Success

Required Skills

• Excellent multitasking, analytical and problem-solving skills
• Microsoft Office skills

Eligibility Requirements

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation:
  • Monday to Friday (no weekends!)
  • Primary shift: 8 a.m. - 5 p.m. Eastern time
  • Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
• Must be able to stick to the schedule reliably

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.