Vehicle Operations Support Specialist II

Cox Automotive; Carleton (MI); Presencial; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

Cox Enterprises, Inc. seeks a Reconditioning Account Operations Specialist II to support vehicle reconditioning and auction operations. You will review vehicles in sale lineups, coordinate reconditioning services, and maintain accurate condition reports, while ensuring timely on-spot readiness.

With strong customer service, attention to detail, and the ability to work with multiple teams, you will help deliver smooth operations and safe, compliant processes in a fast-paced environment.

Formación

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup and ensure readiness for sale.
• Perform basic client services like monitoring reconditioning processes and communicating with stakeholders.
• Educate on company products and services.
• Review lineup with senior peers to coordinate reconditioning services and conduct condition report imaging audits.

Responsabilidades

• Inspect vehicles and support auction operations.
• Coordinate reconditioning tasks with multiple departments.
• Communicate with clients and stakeholders to ensure smooth operations.

Conocimientos

Customer service

Stakeholder communication

Multi-tasking

Attention to detail

Safety compliance

Educación

High School Diploma or GED

Descripción del empleo

Work Schedule: Monday - Friday, 6:00 AM- 2:30 PM

This Reconditioning Account Operations Specialist II position requires mechanical and auto body inspections, along with administrative responsibilities.

Requirements:

• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications:

Minimum:

• High School Diploma/GED and 3 years' experience in a related field or combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
• Communication skill required
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Reconditioning inspection preferred
• Client Servicing
• Attention to details
• Safe drivers needed; valid driver's license required.

Preferred:

• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Auction experience
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

SMCOX