Vehicle Operations Support Specialist II

Cox Automotive Inc.; Carleton (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Parental leave

Job summary

Cox Automotive Inc. in Michigan is seeking an Reconditioning Account Operations Specialist II to perform mechanical and auto body inspections, support client teams, and manage administrative tasks related to vehicle reconditioning and sale readiness.

You will review sale lineups, coordinate reconditioning services with senior staff, ensure on-time readiness, and maintain safety procedures while using Outlook and Excel for reporting.

Qualifications

• High School Diploma or GED with 3 years' related experience or 5 years' related field experience.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks with minimal supervision.
• Safe driving required with valid driver's license.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup, locate missing vehicles, and coordinate readiness with account representative.
• Monitor reconditioning processes and support client teams to ensure smooth auction operations.
• Educate customers on company products and services.
• Coordinate reconditioning services and conduct condition reports and imaging audits to control costs.

Skills

Customer service

Communication

Self-starter

Multitasking

Attention to detail

Driver's license

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

Work Schedule: Monday - Friday, 6:00 AM- 2:30 PM

This Reconditioning Account Operations Specialist II position requires mechanical and auto body inspections, along with administrative responsibilities.

Requirements

• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications

Minimum:

• High School Diploma/GED and 3 years' experience in a related field OR combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field
• Communication skill required
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Reconditioning inspection preferred
• Client Servicing
• Attention to details
• Safe drivers needed; valid driver's license required.

Preferred

• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Auction experience
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

SMCOX

USD 16.59 - 24.86 per hour

Compensation

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets