Account Operations Outside Specialist II (Manheim)

Cox Enterprises; Belcamp (MD); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Cox Enterprises is seeking a detail-oriented associate to serve as the primary contact for client issues, coordinating vehicle reconditioning and ensuring timely, quality service. You will manage inquiries about vehicle condition, prepare reports, and guide clients through auction processes.

A self-starter with automotive knowledge and strong communication skills is ideal for this role. Work involves outdoor conditions and collaboration across auction teams, with emphasis on accuracy, safety,

Qualifications

• 2-3+ years in automotive industry experience preferred
• Prior experience with vehicle reconditioning or auto body knowledge required
• Self-starter capable of working with minimal supervision

Responsabilités

• Serve as primary contact resolving client issues for accounts with varying complexity
• Deliver exceptional customer service by addressing inquiries related to vehicle condition and discrepancies
• Coordinate vehicle reconditioning and ensure timely completion of services across departments
• Prepare condition reports and estimates to improve vehicle value and maintain client satisfaction
• Maintain knowledge of vehicle inspection processes and applicable guidelines
• Educate clients on auction processes and related Cox/CAI products as appropriate
• Prioritize tasks effectively while maintaining professional client relationships
• Ensure proper documentation and compliance with PII policies during redemptions and processes
• Adhere to Cox standards for quality and accuracy in reconditioning services
• Operate knowledgeably with MS Office and internal platforms
• Demonstrate safety commitment and participate in health and safety activities
• Perform additional duties as assigned

Connaissances

Customer service

Multitasking

Team collaboration

Verbal & written communication

Formation

High School Diploma or equivalent

Outils

MS Office

Description du poste

Primary Duties/Key Responsibilities

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
• May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.
• Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands.
• Proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Required Experience & Specialized Knowledge and Skills

• 2 - 3+ years’ experience, with minimum of 2 years in automotive industry
• High School Diploma or equivalent required
• Prior experience in vehicle reconditioning and/or general auto body knowledge required
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Team-based interpersonal skills
• Excellent verbal and written skills
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver’s License and safe driving record is required
• Ability to operate vehicles with standard and automatic transmission is preferred

Schedule:

• Monday - Friday
• 7:30am - 4:00pm

Preferred:

• Previous experience in the auto, logistics, or transportation industry.

Work Environment:

• This is an outdoor role, meaning exposure to weather elements is to be expected every day. The candidate chosen for this role will need to dress appropriately for the weather daily.