Vehicle Manufacturing Quality Analyst

InDepth Engineering Solutions; Auburn Hills (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

InDepth Engineering Solutions in Auburn Hills, Michigan is seeking a Vehicle Manufacturing Quality Analyst. This full-time role requires a strong analytical mindset to utilize customer feedback for identifying issues and trends in vehicle manufacturing. Responsibilities include analyzing warranty data, collaborating with cross-functional teams for issue resolution, and developing problem statements to enhance product quality. The ideal candidate will have excellent communication skills and experience in data analysis. Join us in ensuring customer satisfaction and improving brand loyalty.

Qualifications

• Experience in problem statement development and issue triage.
• Ability to participate in feedback-driven discussions to improve processes.

Responsibilities

• Utilize customer feedback to identify patterns and trends.
• Analyze data to prioritize issues based on severity and potential risks.
• Develop comprehensive problem statements for identified issues.
• Collaborate with cross-functional teams for issue resolution.
• Review performance metrics to identify improvement opportunities.

Skills

Strong communication skills

Analytical skills

Collaboration with cross-functional teams

Job description

Vehicle Manufacturing Quality Analyst

Auburn Hills, United States. Full time position.

Responsibilities

• Voice of the Customer (VOC): Utilizing customer feedback such as warranty information, parts return data and service reports to understand customer experiences and concerns, actively listening and reading feedback to identify patterns, trends and recurring issues.
• Issue Identification and Triage: Analyzing data to identify emerging issues and potential problems with products or services, prioritizing identified issues based on severity, impact on customers and potential risks to the company, triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.
• Problem Statement Development: Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis, ensuring that the problem statement clearly defines the issue, its impact on customers and any relevant context or background information.
• Collaboration with cross‑functional teams including product development, engineering, supplier, manufacturing quality and customer service to facilitate issue resolution, providing support and guidance to issue owners throughout the resolution process, and monitoring the progress of issue resolution efforts while providing regular updates to stakeholders on the status of open issues.
• Continuous Improvement: Reviewing performance metrics, identifying opportunities for improvement and implementing enhancements to the issue management process, proactively seeking feedback from stakeholders to refine processes for capturing and addressing customer concerns.

Requirements

• Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.
• Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.
• Strong communication skills and ability to collaborate with cross‑functional teams.
• Analytical skills and experience in data analysis of customer feedback.
• Experience in problem statement development and issue triage.

Overall, the Pre Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.