VEHICLE MAINTENANCE SERVICE WRITER

Arizona State Government; Hyde Park Township (IL); On-site; USD 36,000 - 47,000; Full time

Job summary

Join a forward-thinking government agency dedicated to enhancing transportation services. As a Vehicle Maintenance Service Writer, you'll be the vital link between customers and our maintenance team, ensuring vehicles are serviced efficiently while providing top-notch customer support. This role offers a dynamic environment where you can grow your skills in a supportive atmosphere. Enjoy weekends off, generous paid time off, and a comprehensive benefits package that includes health insurance and retirement plans. If you're passionate about customer service and vehicle maintenance, this is the perfect opportunity for you!

Benefits

Health Insurance

Dental Insurance

Paid Vacation

Paid Holidays

Educational Assistance

Retirement Plan

Life Insurance

Long-Term Disability Insurance

Paid Parental Leave

Safety-toe Shoe Reimbursement

Qualifications

• 3 years experience as an Automotive Service Writer in a high-volume environment.
• Strong knowledge of customer service techniques and vehicle maintenance.

Responsibilities

• Assist customers with vehicle repair needs and schedule maintenance.
• Monitor vehicle repairs and provide updates to customers.

Skills

Customer Service

Vehicle Maintenance Knowledge

Communication Skills

Data Entry

Problem Solving

Education

High School Diploma

Automotive Service Certification

Tools

Fleet Management Software

Google Workspace

Job description

DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team
To learn more about the ADOT team CLICK HERE

VEHICLE MAINTENANCE SERVICE WRITER

(CUSTOMER SERVICE REPRESENTATIVE 2)

Job Location:

Address:SERVICE CENTER CAR WASH
2225 S. 22ND AVENUE, PHOENIX, AZ 85009

Posting Details:

Salary: $36,808 - $46,808

Anticipated Salary: $41,808.62

Grade: 15

Closing Date: 05/12/2025

We offer weekends off with 13 days paid vacation, 10 paid holidays, excellent benefitsincluding health, dental & vision plans, employee assistance program, educational assistance,career stability and a culture that values opportunity for growth and professionaldevelopment where your skills will be recognized and rewarded!

This position is eligible to participate in the ASE Stipend Pay Program, employees can earnup to $4800 a year with qualifying certifications.
We will reimburse 100% of the cost ofpassed tests!

Anticipated hiring salary is $41,808 with a potential to earn up to $46,608 when ASE

Customer Service Representative Certified status is obtained.

Uniforms provided to shop employees at no charge and are eligible to participate in theSafety-toe Shoe reimbursement program (100% of cost up to $250.00 every other calendaryear)

Work Hours: Monday through Friday 7:00am – 3:30pm

Job Summary:

The Vehicle Maintenance Service Writer provides direct customer service support to various external agencies and internal support to the Phoenix facility vehicle repair complex to include coordination with Phoenix Car Wash, Avondale, Capital Mall, Game & Fish, and Mesa. This position regularly works outdoors with exposure to the elements.

Job Duties:

Interaction and assisting customer with vehicle repair needs, interpreting computer/program information, discussing work performed with customer, mileage verification, data entry, resolving customer complaints/inquires, scheduling vehicles for preventative maintenance, (PM) service, warranty work, commercial repairs and service.

Open and close work orders, make PM appointments; perform spot checks on completed vehicle repairs and commercial services. Advise customer on auto repairs that are recommended, answer detailed questions about service performed and communicate with parts and technicians to make sure all parts needed are on hand.

Monitor the PM and Emission Program for ADOT's vehicle fleet assigned to the complex.

Compile repair information from customers for repair shop personnel, ensure that all customer concerns are addressed while their vehicle is in scheduled or unscheduled repairs. Contact customers to provide information as to when vehicle repairs are completed, inform customers of extended repair times, and assist customers when picking up or dropping off vehicles.

This position must respond professionally to all customer service requests, complaints and problems that must be solved on the spot by using alternatives, working with peers, supervisors, management; to include making decisions to resolve issues.

Responsible for all the after hour towing process, creating work orders, invoicing on a daily basis. Coordinates and dispatches statewide commercial roadside services (vehicle towing) with all repair facilities. Inputs commercial roadside services charges into Fleet Management software and process invoices for payment.

Phoenix Car Wash maintenance, clean area, launder towels, change soap buckets, perform general maintenance of the area. Operate a state vehicle in the course and scope of state business.

Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
* Vehicle and equipment fleet maintenance operations.
* Strong knowledge of customer service technique.
* General knowledge of vehicle/equipment mechanical skills.
* Fleet/Equipment Management Information Systems.
* Vehicle/equipment preventative maintenance service programs.
* General knowledge of vehicle/equipment towing operations.
* OSHA safety rules and regulations.
* State statutes and federal laws, rules and regulations as it pertains to fleet maintenance.
* Strong understanding of automotive mechanics.

Skill:
* Interacting with people; applying professional customer service techniques.
* Written and oral communications.
* Executing timely resolutions to inquiries.
* Computer programs such as Google Workspace.
* Attentive listening.
* Basic math to review documents and handle credit card functions/payments.
* Organization and time management.
* Documenting accurate and complete information.

Ability:
* Provide professional and courteous customer service.
* Understand general mechanical skills in order to discuss customer inquiries or complaints.
* Make appropriate decisions within scope of responsibility.
* Resolve problems and answer questions regarding vehicle/equipment repairs.
* Work independently or in a team environment.
* Multi-task and work in a high-stress setting.
* Stand, walk, sit, and lift up to 40lbs and pass a physical exam.
* Break down complicated automotive industry topics into understandable advice for customer understanding.
* Identify appropriate repairs for vehicle problems.
* Work outdoors with exposure to the elements.
* Ability to lift 50lbs; push/pull 40lbs and pass a physical exam.

Selective Preference(s):

Three years of experience as an Automotive Service Writer in a high volume multi-functional automotive fleet maintenance operation environment, providing customer service which included responding and resolving customer inquiries, complaints and experience operating a Fleet/Equipment.

Pre-Employment Requirements:

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at [e-mail] or phone call at [phone] option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone] option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.