Vehicle Inspector

Carvana; Framingham (MA); On-site; USD 27,552 - 28,929; Full time

Job summary

ADESA, a Carvana-owned company, is seeking a Vehicle Inspector in Framingham, MA to support dealers and consumers by inspecting vehicles for wear, damage, and prior repairs, and to complete reports using mobile devices.

You will interact with customers, maintain data accuracy, and work with the inspection team to deliver timely results while upholding safety and quality standards.

Qualifications

• High School diploma or GED preferred.
• 1 year automotive experience preferred.
• Must be 18+ with a valid driver’s license.
• Proficiency with computer systems and applications.

Responsibilities

• Communicate professionally with customers (dealers or consumers).
• Inspect vehicles for wear, damage, and prior repairs.
• Capture data on a mobile device and upload results.
• Submit completed condition reports using available technology.
• Collaborate with manager and sales team to address customer needs.

Skills

Critical Thinking / Problem Solving

Data entry on handheld device

Team player

Customer service

Safety focus

Multitask

Fast-paced

Verbal and written communication

Education

High School diploma or GED

1 year automotive experience

Tools

Computer systems and applications

Job description

Pay Range

$20-$21 hourly

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing. Many of our sites also serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM, and more.

Role and Team

Reporting to the Vehicle Inspection Manager or Lead, this role supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and structural damage. The inspector completes required vehicle inspections promptly and accurately, including imaging and uploading results. Interaction with dealers and consumers is professional, serving as the face of ADESA and its associated businesses.

Responsibilities

• Communicate in a professional manner with customer (dealer or consumer)
• Resolve any customer inquiries in a friendly, courteous, and professional manner; advise management of all complaints or incidents
• Ensure internal and external customers receive prompt, efficient, and courteous attention
• Inspect vehicles for signs of wear, tear, neglect, damage, previous repair, and structural damage
• Complete inspection of vehicles and ensure adherence to the defined program for the customer
• Capture data accurately on a mobile device, work comfortably with software and technology
• Deliver results in a timely manner
• Maintain productivity levels as set forth by management
• Deliver consistent, accurate inspections with minimal rate of errors in accordance with reasonable expectations set forth by management
• Collaborate with Manager and sales team members on customer needs and provide insights to improve services
• Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown
• Ensure vehicles are in clean condition, with radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrived
• Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
• Complete road test if required by contract or inspection type
• Keep current on technology updates, new releases, and product development
• Understand the functionality and ability to use tools such as paint meters, OBD scanner, etc.
• Develop and maintain knowledge and expertise in areas of competitor products
• Perform any other duties assigned by the designated manager

Skills and Attributes

• Critical Thinking / Problem Solving
• Ability to enter data on a hand‑held device
• Team player who can collaborate well with multiple departments, customers, and vendors
• Strong customer service skills
• High degree of safety focus
• Proven ability to multitask while maintaining attention to detail
• Ability to work in a fast‑paced environment
• Excellent verbal and written communication skills

Qualifications

• High School diploma or GED preferred
• 1 year automotive experience preferred
• Must be 18 years of age and have a valid driver’s license that meets the requirements
• Able to safely drive a variety of make/model/sizes of vehicles
• Proficiency with computer systems and applications

ADESA Values

Our Next Customer May Be Your Mom: Every customer deserves the same level of care and respect one would give to their own mother.

We’re All in This Together: The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.

There Are No Sidelines: Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast‑paced environment.

Be Brave: Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.

Zag Forward: The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.

Don’t Be a Richard: A simple guiding principle to act appropriately and professionally.

Stay Scrappy: This value rejects mediocrity and “good enough,” pushing employees to do more with less to pass savings on to customers.

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Program