Vehicle Inspection Manager

carvana; Belton (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

ADESA, a Carvana owned company, seeks a Vehicle Inspection Manager to lead a high-performing team responsible for on-site vehicle inspections and customer service excellence at multiple locations.

You will partner with corporate teams, drive operational performance, ensure compliance with policies and laws, and develop KPIs while reporting to the General Manager. This role demands strong leadership, communication, and ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Inspection services/auction experience preferred.
• Minimum 2 years of leadership/supervisory experience.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the at-auction point person for vehicle inspections.
• Lead and develop a high-performing inspection team.
• Support financial growth by participating in financial statement review.
• Develop partnerships with corporate teams to ensure compliance with policies and procedures.
• Coordinate Vehicle Inspectors to complete tasks as directed by management.
• Drive KPI achievement and operational performance within the region.

Job description

About Us

ADESA, is a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.

We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

The Vehicle Inspection Manager is responsible for developing and directing a high-performing team that will exceed expectations and provide exceptional customer service experience. You will maintain a strong understanding of operational needs and processes. This position will report to the manager designated by the General Manager.

Responsibilities

• Act as the at-auction point person for vehicle inspections
• Influence and lead others as a people, customer, and business manager
• Support financial growth by participating in financial statement review
• Develop strong partnerships with corporate teams to implement and ensure compliance with all company initiatives, policies, and procedures
• Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally
• Engage with customers and employees in a transparent, reliable, and positive manner
• Demonstrate knowledge of products and services and maximize our technology
• Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed
• Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA).
• Responsible for driving operational performance of the inspection team.
• Responsible for input and development of Key Performance Indicators (KPI) within the group to ensure operational and financial goals are accomplished within the designated region.
• Directly responsible for coordinating Vehicle Inspectors to complete tasks as directed by management.
• Directly responsible for developing teams capable of delivering exceptional inspection services. Oversee the direct efforts to train, motivate, coach, counsel, and mentor Vehicle Inspectors, including conducting performance management activities.
• Perform coaching with direct reports regularly.
• Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources.
• Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees. Maintain a good flow of communication.
• Evaluate expenses, ensuring staffing levels are consistent with workloads and expenses are legitimate business purposes and in accordance with ADESA policies and standards.
• Conduct interviews and hire.
• Develop and maintain positive working relationships with inspection stakeholders.
• Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership.
• Participate in the validation and review of training programs.
• Assist the Operations group in budget preparation as related to volumes and headcount.
• Responsible for evaluation and suggesting procedural, informational and product improvements; follow through on the development of those improvements as directed.
• Other duties, as assigned

Skills and Attributes

• Strong verbal and written communication skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through both with internal partners and external customers
• Forward-thinking
• Detail oriented and consistent in the execution of job duties
• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive the best customer experience possible
• Ability to demonstrate professional behavior always

Qualifications

• High school diploma or equivalent required
• Inspection services/auction experience preferred
• Minimum 2 years of leadership/supervisory experience
• Excellent verbal and written communication skills
• Proven ability to multitask while maintaining attention to detail