Vehicle Experience & Product Specialist

Patrick Motors Inc; Shrewsbury (MA); On-site; USD 55,000 - 60,000; Full time

Job summary

Patrick Motor Group in Shrewsbury, MA is seeking a Client Care Specialist for Subaru. This full-time role acts as a liaison between customers and the sales team, delivering product information and a superior customer experience before, during and after the sale.

Responsibilities include greeting customers, explaining vehicle features and benefits, supporting the Sales Consultant, and following up after delivery to ensure satisfaction.

Qualifications

• High school diploma or equivalent.
• Preferred prior experience in sales.
• Strong negotiation and persuasion abilities.
• Familiarity with automotive industry.
• Knowledge of vehicle features and specifications.
• Valid driver's license.
• Customer-centric approach and passion for autos.
• Intermediate computer and communication skills.

Responsibilities

• Provide an outstanding customer experience in every interaction.
• Offer comprehensive product information throughout the sales process.
• Support the Sales Consultant with customer questions about features.
• Locate and collect technical information for retailer staff.
• Explain vehicle features, applications, and benefits.
• Follow up with customers after delivery to ensure satisfaction.

Skills

Customer service

Communication skills

Negotiation

Sales experience

Knowledge of vehicles

English proficiency

Computer skills

Education

High school diploma or equivalent

Job description

Patrick Motor Group in Shrewsbury, MA is seeking a Client Care Specialist for Subaru. This full-time role acts as a liaison between customers and the sales team, delivering product information and a superior customer experience before, during and after the sale.

Responsibilities include greeting customers, explaining vehicle features and benefits, supporting the Sales Consultant, and following up after delivery to ensure satisfaction.