Vehicle Condition Inspector

BetterCloud; Beckley (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

ACV Auctions is hiring an enthusiastic Inspector to inspect vehicles at various locations, document condition, and estimate repair costs. You will work with a Territory Manager and local team to ensure accurate reports and customer satisfaction.

The role requires traveling to dealerships and homes, taking detailed photos, and listing vehicles on our auction platform. A valid driver’s license and ability to work outdoors are essential.

Qualifications

• 1 year of experience in the automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outdoors in various weather conditions.
• Problem solving to handle challenges resourcefully.
• Ability to work independently with minimal supervision while collaborating with a team.
• Excellent communication to understand customer needs and expectations.
• Valid driver’s license and insured vehicle.
• Knowledge of system capabilities and relevant software/web apps.
• Physical ability to perform manual labor (standing, lifting 25 lbs+, bending, squatting).
• Ability to drive both manual and automatic transmission.
• Vision to identify small defects on/under vehicles.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Conduct vehicle inspections at dealerships, auctions, and off-lease sites with a team.
• Prepare reports on vehicle condition, repair/replacement costs, and related docs.
• Assist sales in up-sell/cross-sell and maintain dealer relationships.
• Travel to dealerships and homes to inspect and write condition reports.
• Capture and upload multiple photos matching vehicles to the image server.
• List inspected wholesale vehicles on ACV Auctions platform for bidding.
• Register independent dealerships as buyers for platform use.
• Perform additional duties as assigned.

Skills

Automobile industry experience

English communication

Independent work

Customer service

Problem solving

Manual labor

Attention to detail

Job description

Who we are looking for:

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them - explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and productsInterface regularly with our dealers to develop and ensure client satisfaction.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

What you will need:

• 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.